Wellness Case Manager | Troy | $45k+

NIVA Health • Troy, MI

3d • $40,000 - $50,000 • Onsite

About The Position

NIVA Health is seeking a Wellness Case Manager to guide patients through their wellness journey, from their first conversation with the clinic through ongoing treatment plan engagement. This role is ideal for someone with a background at the intersection of health, wellness, and sales, who enjoys building trust, understanding patient needs, and guiding them toward decisions. The Wellness Case Manager will work closely with providers and clinic leadership to ensure patients remain engaged, informed, and connected to services that support their health goals.

Requirements

• A track record of guiding people toward a purchase, membership, or programme decision, in wellness, health coaching, or a related field
• Naturally personable, energetic, and confident in one-on-one conversations
• Exceptional communication skills and ability to build rapport quickly
• Enjoyment of working toward measurable goals tied to patient engagement, not just administrative tasks
• Highly organised and proactive with follow-up
• Ability to manage multiple patient relationships at once without losing attention to detail
• Thrive in a performance-driven environment that's also genuinely supportive
• Ability to stay warm and solution-focused when someone hesitates or says no for now

Responsibilities

• Building strong, trust-based relationships with patients from their very first interaction
• Guiding patients through NIVA's wellness and therapy offerings, helping them understand what fits their goals
• Supporting patient engagement, retention, and wellness treatment plan participation
• Coordinating follow-ups, scheduling, and patient communications
• Creating a seamless, elevated patient experience at every touchpoint
• Tracking personal KPIs tied to engagement, follow-up, and patient enrollment in new services
• Supporting new wellness initiatives and service launches within the clinic
• Partnering closely with providers and clinic staff in a collaborative environment

Benefits

• Performance-based bonus tied to patient engagement and enrollment outcomes
• A high-impact, patient-facing role with real influence over patient outcomes
• A growth-oriented wellness environment
• A collaborative, close-knit clinic culture
• Direct access to clinic leadership and providers
• A company culture built around Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed