Wellness Case Manager | Orlando | $45k+
About The Position
NIVA Health is seeking a Wellness Case Manager to guide patients through their wellness journey, from their first conversation with the clinic through ongoing treatment plan engagement. This role is ideal for someone with a background at the intersection of health, wellness, and sales, who enjoys building trust, understanding patient needs, and guiding them toward decisions without a hard sell. The Wellness Case Manager will collaborate with providers and clinic leadership to ensure patients remain engaged, informed, and connected to services that support their health goals.
Requirements
- A track record of guiding people toward a purchase, membership, or programme decision, in wellness, health coaching, or a related field
- Naturally personable, energetic, and confident in one-on-one conversations
- Exceptional communication skills and ability to build rapport quickly
- Enjoyment of working toward measurable goals tied to patient engagement, not just administrative tasks
- Highly organized and proactive with follow-up
- Ability to manage multiple patient relationships at once without losing attention to detail
- Thrive in a performance-driven environment that's also genuinely supportive
- Ability to stay warm and solution-focused when someone hesitates or says no for now
Responsibilities
- Building strong, trust-based relationships with patients from their very first interaction
- Guiding patients through NIVA's wellness and therapy offerings, helping them understand what fits their goals
- Supporting patient engagement, retention, and wellness treatment plan participation
- Coordinating follow-ups, scheduling, and patient communications
- Creating a seamless, elevated patient experience at every touchpoint
- Tracking personal KPIs tied to engagement, follow-up, and patient enrollment in new services
- Supporting new wellness initiatives and service launches within the clinic
- Partnering closely with providers and clinic staff in a collaborative environment
Benefits
- Performance-based bonus tied to patient engagement and enrollment outcomes
- A high-impact, patient-facing role with real influence over patient outcomes
- A growth-oriented wellness environment
- A collaborative, close-knit clinic culture
- Direct access to clinic leadership and providers
- A company culture built around Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
