Wellness Case Manager

LIFELONG HEALTH FOR ALL • Seattle, WA

1d • $23 - $36 • Hybrid

About The Position

The Wellness Case Manager engages and builds rapport with primarily low acuity clients, completes assessments, co-creates and implements service plans, facilitates the acquisition of all appropriate services, and monitors individual service plan progression. This regular, full-time, non-exempt, union role is based in the Capital Hill neighborhood of Seattle, with onsite presence required 08:30AM - 5PM Monday - Friday for the first 90 days of the introductory period. Following a successful 90 days of employment, the position may be hybrid-remote with the expectation to be on-site at least 3 days a week.

Requirements

• Successful history of working with individuals who experience complex chronic health conditions, health inequities, behavioral health barriers, poverty, homelessness, and stigma-induced isolation.
• Comfortable working with individuals along the entire continuum of diversity; including but not limited to varying abilities, race, class, gender identity, and sexual orientation.
• Clear understanding and adherence to professional boundaries, ethics, HIPAA principles, and self-care practices within a trauma-informed environment.
• Ability to build and maintain strong, positive working relationships with colleagues, external providers, and partner agencies.
• Demonstrated clear, professional, and engaging communication in both verbal and written form.
• Comfortable working independently, with accountability, sound judgment, discretion, and professionalism.
• Demonstrated ability to organize, prioritize multiple projects, and meet deadlines in a time-sensitive environment.
• Ability to learn, accept feedback, and adapt to ongoing client and programmatic changes; adapt quickly to change.
• Commitment to high team morale, delivering consistent high quality of services, and providing excellent customer service.
• Strong working knowledge of Microsoft Word, Excel, web-based meeting platforms and experienced in database entry with attention to detail.
• Relevant professional experience providing social services to individuals experiencing barriers to care.

Nice To Haves

• Preferred bachelor’s or master’s degree in a social services or related field, or combination of related education and work experience.

Responsibilities

• Develops a working knowledge of a variety of public and private community resources, serving as a liaison and advocate on behalf of the client.
• Assists clients with acquiring public assistance and other entitlement programs.
• Educates and navigates clients living with HIV through complex health care systems and insurance programs; coordinated with providers to reduce barriers to care.
• Provides health education and adherence support to achieve viral suppression and improve overall health outcomes.
• Collaborates with discharge planners to provide transitional care services, when needed.
• Develops working knowledge of departmental standards and benchmarks; participates in quality improvement initiatives.
• Maintains timely, accurate and confidential client files, in accordance with departmental standards.
• Participates in partnership building with both internal and external resources; strives to reduce HIV related stigma and isolation through education and understanding.
• Works in a rotating schedule to assist walk-in clients, either in office or at a partner location.
• Engages in active learning by attending and participating in trainings, agency meetings, individual and group supervision, and participating in Lifelong’s Employee Performance Management Process.

Benefits

• Comprehensive medical, dental, and vision benefits
• Generous vacation (3 weeks your first year), sick leave, and 2 personal days a year
• 401(k) match
• Flexible spending accounts
• Life insurance options
• Long term disability
• Mass transit subsidy
• 15 paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree