Wellness Attendant

Rancho Valencia Resort & Spa • Rancho Santa Fe, CA

2h

About The Position

The Wellness Attendant is responsible for delivering exceptional service and maintaining the highest standards of cleanliness, organization, and guest experience across all wellness areas, including the Fitness Center, Movement Studio, Yoga Pavilion, Sport Court, Pilates studio, and Racquet facilities.

This role supports daily operations by preparing and maintaining facilities and corresponding public areas, assisting guests and members with amenities and reservations, and ensuring all wellness spaces reflect a pristine, luxury environment. The Wellness Attendant plays a key role in anticipating guest needs, enhancing comfort, and supporting a seamless wellness experience.

Requirements

• High School Diploma or GED equivalent
• Ability to communicate effectively in English with guests, members, and staff
• Flexible schedule including mornings, evenings, weekends, and holidays
• Ability to work in a fast-paced, guest-focused environment
• Ability to learn quickly and work in fast paced position.
• Ability to communicate in English with vendors, guests, and staff to their understanding.
• Ability to focus attention on details.
• Ability to maintain confidentiality of resort guests, members, associates, and pertinent hotel information.
• Ability to prioritize, organize and follow through.
• Ability to resolve problems using good judgement.

Nice To Haves

• Prior 5 star or 5 diamond resort experience.
• schedule flexibility AM/PM, weekends, and holidays.
• Dynamic and personable

Responsibilities

• Maintain cleanliness, stocked amenities, and presentation of all wellness areas including: · Fitness Center, Movement Studio, Pilates Studio, Sport Court, Yoga Pavilion, · Tennis and Pickleball courts, patios, walkways, locker rooms, and pro shop
• Perform routine cleaning including sweeping, mopping, dusting, polishing, and waste removal
• assist with deep cleaning projects
• Anticipate and fulfill guest needs in all wellness environments
• Assist with fitness concierge responsibilities, including managing phone inquiries, coordinating and scheduling fitness and wellness reservations, and maintaining comprehensive knowledge of all wellness offerings,Assist guests with check-in for fitness classes, tennis, padel and pickleball reservations
• Support instructors, trainers, and tennis professionals during classes and lessons
• Help Ensure guest pass policies and reservation accuracy are upheld
• Support inventory management including towel collection, recycling programs, and supply tracking
• Communicate effectively with team members and leadership regarding operational needs
• Follow all OSHA and MSDS rules and regulations.
• Follow all company safety and security policies and procedures.
• Follow all resort policies and procedures, ensure uniform and personal appearance are clean and professional.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality, expectations, and standards.
• Actively participates in safety programs and abides by all injury reporting and safety behavior.
• Participates in and supports hotel’s efforts towards community service, sustainability, and environmental initiatives.
• Performs other duties as directed, developed, or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees