Wellness Attendant (PT)

Hoamco • Nipomo, CA

23h

About The Position

The Wellness Attendant assists spa and fitness staff in providing courteous, prompt service to Members and Guests in the Fitness Center, Spa, and at the Front Desk. The role involves customer service, maintaining and organizing spa and fitness areas, demonstrating equipment use, managing supplies and point-of-sale items, greeting and checking in guests, and scheduling spa appointments. The position requires effective communication, accuracy, flexibility, initiative, attention to detail, and the ability to work well under pressure in a fast-paced environment. This is a part-time position at Trilogy at Monarch Dunes in Nipomo, California. Compensation is $18.00–$18.50 per hour, with the actual rate determined by skills, experience, and other job-related qualifications.

Requirements

• High school diploma or currently working toward one.
• At least one year of fitness center and customer service experience.
• Outstanding customer service skills.
• Strong written and verbal communication skills.
• Ability to work well under pressure and balance multiple priorities and assignments.
• Ability to adapt to change and work flexibly and empathetically.
• Customer-oriented and responsive, with a strong need for closure.
• Initiative and ability to think, work, and make independent decisions based on sound judgment.
• Strong team-building skills, including the ability to lead, cooperate, motivate, and contribute to a multidisciplinary team.
• Willingness to work hands-on with staff to support business processes.
• Comfort working in a fast-paced environment with continuous improvement expectations.
• Ability to consistently meet high work standards, with attention to detail, accuracy, and timeliness.
• Ability to stand, walk, use hands to touch, handle, or feel, reach, climb or balance, stoop, kneel, crouch, or crawl, talk, hear, and lift or move up to 25 pounds.

Nice To Haves

• Previous experience in a resort, spa, or fitness center.
• Knowledge of the Spa, Fitness, Aquatics, and Sports industry.

Responsibilities

• Provide superior customer service to members and Spa guests.
• Maintain and organize equipment in Spa and Fitness Locker Room areas.
• Replenish clean towels in Spa Locker Rooms throughout the shift.
• Inspect and maintain Spa and Fitness stations for neatness and cleanliness.
• Demonstrate the function and proper use of Spa and Fitness equipment, including techniques.
• Maintain inventory of point-of-sale items and currency, and keep supplies current.
• Greet and check in Members and Guests, provide rental equipment, and follow scheduling procedures.
• Communicate effectively with Members, Guests, and fellow team members.
• Greet guests appropriately as a Fitness Attendant.
• Schedule and confirm Spa appointments accurately by phone and in person.
• Use the point-of-sale system, check out guests, make change, and maintain an accurate cash drawer.
• Work collaboratively with staff and support business processes as needed.

Benefits

• Employee Assistance Program (EAP) and Calm Health support programs.
• Eligible part-time employees may accrue paid sick leave in accordance with applicable state and local laws.
• 401(k) with company match: automatic enrollment with a 30% match on the first 10% of contributions.
• Competitive pay depending on experience.
• Part-time, flexible schedule.
• Supportive and caring team.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED