Wellness Associate - Part Time

TerrAscend • Salisbury, MD

13h • Onsite

About The Position

The Apothecarium is an award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey. Founded in San Francisco in 2011, it began as a patient-focused medical dispensary and has grown into a trusted brand known for modern, welcoming spaces, emphasis on education, and unmatched customer service. Their highly trained cannabis associates provide personalized, one-on-one consultations to help customers find the products that best meet their needs. The Apothecarium aims to create experiences that promote wellness, build trust, and enrich lives. The next part-time Wellness Associate will provide compassionate, friendly, and professional customer service to patients, assisting them with cannabis recommendations, product selection, understanding effects, potency, dosing, and methods of consumption and administration.

Requirements

• Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
• At least one (1) year of customer service, retail, or related experience preferred
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• Ability to work well within a team environment
• Stand constantly
• Walk frequently
• Reach and twist/turn with hands and arms
• Climb or balance and stoop, kneel, crouch or crawl
• Frequently lift and/or move up to 20 pounds
• Occasionally lift and/or move up to 50 pounds
• Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus
• A complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

Nice To Haves

• Cannabis experience a plus

Responsibilities

• Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.
• Management of patient records through the systems.
• Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate.
• Maintain knowledge of state regulatory requirements and guidelines.
• Provide excellent customer service practices to deliver a distinctive and delightful customer/patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient/customer confidentiality and security.
• Develop and maintain strong relationships with patients, caregivers and customers by anticipating needs.
• Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
• Complete the required state mandated training program.
• Any other tasks assigned by Management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed