Wellness Associate II

YMCA of Greenville•Simpsonville, SC

13d

About The Position

The Wellness Associate II provides shift leadership to the wellness staff and delivers excellent customer service to members, program participants, and guests. The position includes greeting visitors, booking appointments, answering questions about services and programs, and organizing, maintaining, and ensuring the cleanliness of the wellness floor. The role also supports the YMCA of Greenville’s mission of strengthening the community through youth development, healthy living, and social responsibility.

Requirements

High school diploma or GED.
At least three years of experience working in wellness.
At least six months of leadership or supervisory experience.
At least one year of customer service or public relations experience.
Passion for and basic understanding of healthy living and helping others reach their goals.
Actively participate in a healthy lifestyle.
Be detail-oriented, have strong organizational skills, and be able to multitask.
Ability to work efficiently and productively in a fast-paced environment.
Enthusiasm and excellent customer service skills.
Enjoy working with people and have a friendly, outgoing personality.
Excellent communication, listening, and computer skills.
Complete CPR/First Aid, Bloodborne Pathogen, and Child Abuse Prevention training within the first 30 days of employment.

Responsibilities

Provide day-to-day operational supervision to the wellness staff team.
Schedule the staff team.
Assist the manager with training part-time staff members as directed.
Provide leadership for daily activities.
Guide staff on appropriate responses to member questions and concerns.
Provide exemplary customer service.
Enforce YMCA and Wellness Department rules and policies.
Maintain a clean, safe, fully stocked, and well-organized work area.
Give facility tours and orientations to new or prospective members as needed.
Promote the Y, memberships, programs, services, lessons, and available promotions or discounts.
Respond accurately, appropriately, and promptly to requests from members and guests.
Provide detailed information about memberships, programs, services, facility features, and hours of operation.
Adhere to policies concerning boundaries with consumers.
Attend and complete required abuse risk management training.
Follow procedures for managing high-risk activities and supervising consumers.
Follow mandated reporting requirements.