Wellness Associate I

YMCA of Greenville•Greenville, SC

13d

About The Position

The Wellness Associate I provides excellent customer service to YMCA members, program participants, and guests. The position welcomes people, books appointments, answers questions about services and programs, and helps organize, maintain, and keep the wellness floor clean. The associate also promotes YMCA memberships and offerings, enforces department rules, and follows required procedures for safety and consumer protection. The role supports the YMCA of Greenville’s mission to strengthen the community through youth development, healthy living, and social responsibility. The YMCA describes its culture as welcoming, genuine, hopeful, nurturing, and determined.

Requirements

Must be at least 16 years of age and/or a junior in high school.
Have a passion for and basic understanding of healthy living and helping others reach goals.
Actively participate in a healthy lifestyle.
Be detail-oriented, organized, and able to multitask.
Work efficiently and productively in a fast-paced environment.
Have enthusiasm and excellent customer service skills.
Enjoy working with people and have a friendly, outgoing personality.
Have excellent communication, listening, and computer skills.
Complete CPR/First Aid, Blood Bourne Pathogen, and Child Abuse Prevention training within the first 30 days of employment.

Nice To Haves

At least one year of customer service or public relations experience.

Responsibilities

Enforce YMCA and Wellness Department rules and policies.
Maintain a clean, safe, fully stocked, and well-organized work area.
Give facility tours and orientations to new or prospective members as needed.
Promote the Y, memberships, programs, services, lessons, and available promotions or discounts.
Respond accurately, appropriately, and promptly to requests from members and guests.
Provide detailed descriptions of YMCA memberships, programs, services, facility features, and hours of operation.
Open, complete daily tasks in, and close the wellness area according to Standard Operating Procedures.
Set a good example through promptness, respect, manners, honesty, and care for members, participants, and guests.
Follow policies regarding boundaries with consumers.
Attend or complete required abuse risk management training.
Follow procedures for managing high-risk activities and supervising consumers.
Follow mandated reporting requirements.