Wellness Associate

Terrapin Investment Fund 1•Lock Haven, PA

About The Position

Terrapin is hiring a Wellness Associate to support its planned Pennsylvania retail operations. Wellness Associates represent Terrapin Care Station and provide customer service, product knowledge, and education about safe consumption to medical cannabis patients. They also help ensure legal and compliant sales in a medical setting, completing the final customer-facing step in the seed-to-sale process. The role includes helping patients select products, processing accurate orders and transactions, maintaining the store, and following product-handling, safety, health, and regulatory procedures. The position requires standing for sustained periods, sometimes up to 88% of the workday, and moving around on foot to meet customer and operational needs. Other duties may be assigned by management.

Requirements

Pass state-mandated background checks and successfully complete the Department of Health's two-hour training course.
Be organized and maintain a neat, clean workstation.
Work in a fast-paced environment and manage high-stress situations, with flexibility and adaptability as needed.
Perform simple math.
Be willing to learn about new products and cannabinoids.
Know and comply with laws and regulations governing retail operations.
Be willing to learn about the effects and applications of concentrates and other THC-infused products.
Have experience using cannabis and be willing to learn strain genetics, including properties and effects.
Be familiar with Windows, Microsoft Office, and Google Drive.
Operate a point-of-sale system and maintain accurate cash-handling practices.
Have at least one year of cash-handling experience.
Have at least one year of customer-service experience.
Have experience interacting frequently with customers, fulfilling requests, and addressing customer issues, questions, or suggestions.
Have reliable transportation to and from work.
Meet the physical demands of standing for sustained periods, up to 88% of the workday, and moving about on foot.

Responsibilities

Greet patients warmly and helpfully.
Provide attentive customer service throughout each patient's visit, from entry to exit.
Assist patients in choosing products according to their ailments and provide education about products and their uses.
Fulfill orders efficiently and accurately.
Follow product-handling procedures, company safety and health policies, and regulatory requirements.
Check patient identification and conduct point-of-sale transactions.
Maintain a clean and tidy store, including sweeping and mopping.
Work with leadership to understand company goals and procedures.
Perform other duties as assigned by management.