Wellness Associate

Terrapin Investment Fund 1, LLC•Woodward Township, PA

About The Position

Terrapin is seeking a Wellness Associate to provide customer service and product education in its medical cannabis retail operations. Wellness Associates represent Terrapin Care Station’s mission and goals, help patients choose products according to their needs, explain safe product consumption, and ensure sales comply with laws governing medical marijuana transactions. They complete the final step in the seed-to-sale process by delivering products and a positive customer experience. The role involves greeting and assisting patients throughout their visits, accurately fulfilling orders, checking identification, processing point-of-sale transactions, and following product-handling, safety, health, and regulatory procedures. Associates also maintain a clean and organized workstation and store, collaborate with leadership, and perform other duties assigned by management.

Requirements

Pass state-mandated background checks and successfully complete the Department of Health's two-hour training course.
Be organized and maintain a neat and clean workstation.
Work in a fast-paced environment, manage high-stress situations, and adapt flexibly when circumstances require.
Perform simple math.
Be willing to learn about new products and cannabinoids.
Know and abide by laws and compliance requirements governing retail operations.
Be willing to learn the effects and applications of concentrates and other THC-infused products.
Have experience using cannabis and be willing to learn strain genetics, including properties and effects.
Be familiar with Windows, Microsoft Office, and Google Drive.
Operate the point-of-sale system and maintain accurate cash-handling practices.
Have at least one year of cash-handling experience.
Have at least one year of customer-service experience.
Have experience interacting frequently with customers, fulfilling requests, and addressing customer issues, questions, or suggestions.
Have reliable transportation to and from work.

Responsibilities

Greet patients in a warm, sincere, and helpful manner.
Deliver a positive customer experience throughout each patient's visit and give each patient full attention during transactions.
Assist patients in choosing products according to their ailments and needs.
Fulfill orders efficiently and accurately.
Follow product-handling procedures, company safety and health policies, and regulatory compliance requirements.
Check patient identification and conduct transactions using the point-of-sale system.
Remain upright and move about on foot to accomplish work and meet patient needs.
Help keep the store clean and tidy, including sweeping and mopping.
Educate customers about products and their uses.
Work with leadership to understand company goals and procedures.
Perform other duties as assigned by management.