Wellness and Coaching Coordinator

TriHealth•Cincinnati, OH

3d•Onsite

About The Position

This position supports one or more of several potential client groups, including employee fitness, physician wellness, or other specific populations served by TriHealth Corporate Health, through a combination of duties. The role involves developing, promoting, and delivering fitness and health promotion programs, performing participant pre-screenings, equipment orientations, fitness assessments, exercise recommendations, and biometric screenings. It also requires providing proactive customer service, acting as the primary contact for assigned product and service lines, ensuring quality control, and maintaining a safe and friendly exercise environment. Additionally, the position is responsible for providing face-to-face, telephonic, and/or internet-based coaching services to clients with non-complex conditions focusing on basic health and wellness goals such as tobacco cessation, physical activity, weight reduction, and stress resiliency. Essential skills include assessing client needs, establishing rapport, motivational interviewing, SMART goal setting, identifying measurable behavior change, and understanding community resources. The coach must assess readiness for change, address multiple goals, and understand complex barriers to behavior change, demonstrating emotional intelligence and providing a nonjudgmental environment to facilitate sustainable lifestyle behavior changes.

Requirements

Bachelor's Degree in Health/Fitness or in a related field
Basic Life Support for Healthcare Providers (BLS)
Fitness Instructor Certification as applicable
Excellent written, verbal and interpersonal communication
Computer Applications
Principles of health behavior change, health coaching, wellness coordination
Extrinsic/intrinsic motivation, readiness to change, ability to measure behavior change
3-4 years experience specialist organizing and coordinating multiple programs and projects
Up to 1 year experience Customer Service

Nice To Haves

Completion of TriHealth Wellness Coaching training program within 6 months of being hired

Responsibilities

Develop, promote, and deliver fitness and health promotion programs.
Perform participant pre-screenings, equipment orientations, fitness assessments, exercise recommendations, and biometric screenings.
Provide proactive customer service and interaction.
Serve as the primary contact for assigned product and service lines.
Ensure quality control for assigned product/service lines.
Maintain a safe, comfortable, and friendly exercise environment for members in a fitness center.
Provide face-to-face, telephonic, and/or internet-based coaching services to clients with non-complex conditions.
Focus on individuals desiring achievement in basic health and wellness goals (e.g., tobacco cessation, physical activity, weight reduction, stress resiliency).
Assess/ascertain client needs.
Establish rapport with a varied clientele.
Utilize motivational interviewing skills.
Define and apply SMART goals.
Identify measurable behavior change.
Understand community/support resources available to clients.
Assess a client's readiness for change.
Address multiple goals within a framework that addresses complex barriers to behavior change.
Demonstrate recognition and understanding of individual strengths and limitations.
Exhibit emotional intelligence and provide a nonjudgmental environment.
Demonstrate success in moving the individual towards sustainable lifestyle behavior changes.
Work with various TriHealth employees to create a community wellness program, including developing a calendar of events and building relationships.
Staff the Lifestyles fitness centers, including onboarding new members, conducting equipment orientations, and member retention.
Provide support for group fitness classes and all group fitness special events and programs.
Support the development, coordination, and delivery of LifeStyles products and services (newsletters, marketing materials, presentations, incentive programs) to corporate clients and their employees.
Provide staffing for scheduled events and communicate with vendors and staff for those events.
Assist with special projects for corporate contracts.
Demonstrate an understanding of health and fitness.
Use knowledge of community/support resources.
Participate in continuing education training.
Demonstrate clear understanding of confidentiality and HIPAA compliance.
Demonstrate a belief in the client’s ability to make change and ability to work collaboratively with clients in problem solving and setting behavior change goals.
Demonstrate observation and communication skills to provide optimistic feedback about client’s accomplishments or lack of progress.
Demonstrate ability to align with clients in recognizing strengths and limitations.
Demonstrate an ability to organize information and develop action plans for clients.
Assist clients to identify rewards that work for them.
Demonstrate ability to help move clients toward sustainable behavior change.