Welcome Services Concierge

American Addiction Centers • Milwaukee, WI

1d • Onsite

About The Position

This is a part-time position with benefits eligibility, requiring 20 hours per week on the 1st shift. The role focuses on managing the first and last impressions of the facility, providing excellent guest service, and assisting patients and visitors. Key responsibilities include proactive guest engagement, telephone communication, utilizing the Epic system, coordinating with departments and transport companies, problem-solving, managing conflicts, and ensuring a smooth traffic flow at entrances. The position also involves physically assisting patients and visitors via wheelchair and escorting, and potentially providing symptom screening.

Requirements

• High School Diploma or GED
• Typically requires 2 years in customer service facing role.
• Life support training courses may be required dependent on department discretion
• Excellent Customer service, communication (written and verbal) and interpersonal skills; ability to positively communicate with others under difficult circumstances
• Intermediate computer skills (prior Epic experience is a plus)
• Must be extremely accurate in a fast paced environment
• Ability to manage multiple demands and priorities
• Demonstrated ability to work as part of a team, independently and collaboratively

Nice To Haves

• prior Epic experience is a plus

Responsibilities

• Successfully manage the first and last impressions of the facility
• Proactively approach, greet and acknowledge all in a friendly, professional manner and provide quick, responsive guest service
• Answer telephone and make calls to department, units and outside organizations as requested
• Successfully utilize the Epic system for appointment and patient look-up, input of transport requests
• Properly communicate with all departments and transport companies on behalf of patients/visitors
• Partner with all hospital staff
• Problem-solve, manage conflict, address patient/visitor concerns and complaints, and initiate recovery steps for service failures
• Assist in maintaining a smooth traffic flow at the entrances to the facility
• Physically assist in the transport of patients/visitors through wheelchair use and escorting -both external and internal
• Physically assist patients in/out of vehicles
• When required, provide symptom screening of patients/visitors entering the facility by asking structured health questions

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees