Guest Services Concierge 1

FMOLHS • Monroe, LA

17h • Onsite

About The Position

The Guest Services Concierge contributes to a great patient experience by providing non-medical care. This role provides a warm, welcoming first impression by assisting all patients and visitors entering the department. They facilitate continuous communication with patients, families, team members, and Access Care Staff to improve and expedite patient and family-centered care. The Concierge will recognize potential crisis situations, advocate for security involvement when needed, and act as a liaison between guests and clinical team members. This front-facing role is ideal for entry-level administrative (non-clinical) professionals passionate about customer service in a healthcare setting.

Requirements

• High School Diploma or equivalent.
• Strong customer service orientation with excellent interpersonal and communication skills.
• Proficiency in telephone etiquette.
• Basic computer skills.

Responsibilities

• Greet visitors and provide a welcoming first impression to patients, families, and guests.
• Answer phones and respond to general/basic questions from callers.
• Give directions and assist with navigation within the facility.
• Provide customer or guest services in person or over the phone, including forwarding-facing patient interactions.
• Recognize potential crisis situations and liaise with security or clinical teams as needed.
• Facilitate communication between guests, team members, and Access Care Staff to enhance patient-centered care.
• Perform minimal administrative duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees