Welcome Hut/Security Agent

Give Kids The World Village•Kissimmee, FL

1d•Onsite

About The Position

To ensure the safety and security of GKTW Village while providing a professional and courteous welcome to all guests, visitors, volunteers, staff and other GKTW constituents who enter through the Village.

Requirements

Proven experience to deliver exceptional customer service.
Proven ability to understand and execute resort security procedures.
Must be comfortable with de-escalation and conflict management skills.
Ability to multitask in a fast-paced environment.
Ability to speak and write English clearly & articulately with a positive, professional & pleasant manner
Ability to work with all types of individuals, including guests, co-workers, volunteers, vendors and leaders.
Able to use creative problem-solving skills and demonstrate decisiveness.
Proficient in PC skills including Microsoft Office (Outlook, Word, Excel.)
Ability to operate a motorized vehicle, including battery-operated golf cart.
Valid driver’s license and clean driving record.
Must meet acceptable attendance and punctuality requirements, which are essential functions for the position.
High School Diploma.
At least 1 years of previous security/hospitality experience.

Nice To Haves

Previous hotel/resort experience.
Bilingual English/Spanish.

Responsibilities

Responsible for utilizing the proper GKTW screening methods to ensure access is only granted to necessary personnel.
Deliver proper communication to incoming persons at the Welcome Hut.
Confirm that every guest, staff member, volunteer and visitor coming through the Welcome Hut have a purpose for being at the Village.
Notify respective department staff members of visitor arrivals.
Notify respective departments of delivery vehicles.
Support PBX/Operator for general phone reception.
Route calls appropriately throughout the village.
Demonstrate professional and courteous guest service to all callers.
Complete a variety of administrative tasks as assigned by Guest Services management.
All other duties as assigned.