Welcome Enthusiast

Extell Development Company•Park City, UT

1d•Onsite

About The Position

The Welcome Enthusiast is the welcoming face and primary point of contact for our guests. This multifaceted role combines the traditional responsibilities of a Front Desk Agent with the personalized service of a Concierge, while providing versatile operational support across the Front Office team. The ideal candidate is a warm, engaging, and highly organized individual with a passion for hospitality and a deep knowledge of the local area. You will be responsible for ensuring a seamless arrival and departure experience, attending to guest needs throughout their stay, and delivering an authentic, energetic mountain-hospitality experience.

Requirements

Prior experience in Front Desk or customer service role, preferably within a hotel or hospitality environment, is a plus.
Exceptional attention to detail and a commitment to high-quality work.
Ability to work independently and efficiently, as well as collaboratively within a team.
Strong organizational skills.
Ability to manage time effectively and prioritize tasks in a fast-paced environment.
Proficiency in property management systems (PMS) such as Opera, Fidelio, or similar.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Fluent in English; proficiency in additional languages is a significant plus.
Strong familiarity with Deer Valley, Park City, regional trails, ski resorts, and seasonal outdoor activities.
Ability to stand, walk, pull, push, bend, stoop, and lift for extended periods.
Ability to lift and carry up to 25-40 pounds.
Manual dexterity to operate necessary equipment and handle supplies.
Ability to work flexible hours, including overnights, weekends and holidays, as needed.

Responsibilities

Warmly welcome and register guests upon arrival, verifying reservation details and processing payments efficiently.
Handle guest check-ins and check-outs accurately and swiftly, ensuring all necessary paperwork is completed.
Answer and direct incoming calls professionally and courteously, providing information and taking messages as needed.
Manage room assignments, ensuring special requests are accommodated whenever possible.
Maintain accurate guest records and update profiles with preferences and relevant information.
Process all forms of payment, including cash, credit cards, and direct billing, accurately and securely.
Respond promptly and courteously to guest inquiries, requests, and complaints, escalating issues to management when necessary.
Maintain a clean and organized front desk and lobby area.
Adhere to all hotel policies and procedures, including safety and security protocols.
Assist with guest luggage handling, transport, and secure storage upon arrival, departure, or room moves as needed.
Assist with valet parking services, vehicle retrieval, and front drive curb management to ensure a smooth arrival experience.
Execute the timely delivery of guest amenities, VIP gifts, or specialized room drops.
Provide cross-functional support by assisting with other Front Office duties as business demands dictate.
Perform other duties as assigned by the Front Office leadership team or Director of Rooms.
Proactively engage with guests to understand their needs, preferences, and itinerary goals.
Assist guests with transportation arrangements, local shuttle schedules, and mountain transit options.
Maintain an up-to-date knowledge of local events, seasonal outdoor activities, dining hotspots, and regional points of interest.
Handle guest mail, packages, and deliveries securely.
Cultivate relationships with local businesses, mountain guides, and vendors to enhance guest experiences.
Provide directions, maps, and insider tips for navigating the resort and town.
Anticipate guest needs and offer solutions before being asked.