Welcome Coordinator

CVS Health•York, PA

2d•$17 - $28•Onsite

About The Position

Welcome Coordinators at Oak Street Health are the faces of our clinics, creating positive and lasting impressions on our patients and community members. They are the glue to our center operations, and help ensure a seamless, unmatched experience by performing high-touch tasks, such as scheduling, managing inbound and outbound phone calls, and performing daily administrative workflows, like mail and fax distribution. Oak Street Health provides care to older adults and seniors, with a mission to rebuild healthcare as it should be. Successful Welcome Coordinators help create a welcoming and inclusive environment for our patients, and exhibit high levels of flexibility, empathy, and compassion. They are responsible for delivering excellent administrative assistance to our patients and guests every day.

Requirements

Strong computer skills required and basic knowledge of Google and/or Microsoft Office Suite
Professional phone etiquette
Ability to multi-task and prioritize efficiently
Problem-solving skills, with the desire to gain knowledge and technical abilities to tackle daily challenges
US work authorization

Nice To Haves

Experience in customer service setting strongly preferred
Some college preferred
A flexible and positive attitude
A welcoming and nurturing attitude toward our patient population of older adults
High level of integrity
Fluency in another language is not required, but is a plus when it comes to connecting with our diverse patient communities.

Responsibilities

Welcoming patients and guests
Conducting visit check-in and assisting patients with required forms
Collecting co-pays
Updating patient information and making changes in electronic medical record platform
Scheduling/rescheduling appointments within electronic medical records platform
Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
Managing faxes in the electronic fax platform
Maintaining the cleanliness of the Welcome and Community Room areas
May be required to float to other centers in the region on an infrequent basis
Other duties as assigned