Welcome Desk Receptionist - Seasonal

Roxbury Tenants of Harvard•Boston, MA

About The Position

The Welcome Desk Receptionist ensures the efficient operation of the reception area and provides exemplary customer service. This role acts in the best interest of the RTH organization, reflecting values of teamwork, collaboration, and mutual respect. The Roxbury Tenants of Harvard Association, Inc. (RTH) is a private 501(c)(3) multi-service non-profit housing and human service organization founded in 1969. Its mission is to develop, preserve, and maintain safe and affordable housing for low- and moderate-income people of diverse backgrounds and to improve the quality of life for its residents. RTH owns and operates high-quality low- and moderate-income housing situated adjacent to the Longwood Medical Area (LMA) on a twenty-four-acre site in the Mission Hill neighborhood of Boston. The grounds offer a comfortable setting with a variety of recreational and community facilities.

Requirements

Culturally competent; able to work with a diverse workforce and resident population.
Strong skills in communication, leadership, judgment, conflict resolution, and creativity.
Ability to establish and maintain collaborations with community organizations.
Detail-oriented with exceptional organizational skills.
Current CPR/AED and First Aid certification required or acquired within 30 days of hire.
Maintains safety as a priority for all staff, volunteers, and participants.
Models and teaches RTH core values.
Builds relationships, listens empathetically, and communicates effectively.
Displays a passion for working with residents, volunteers, and staff of all ages and abilities.
Strong communication, leadership, judgment, and conflict resolution skills.
Knowledge of RTH policies, regulations, and operational procedures relevant to the department.

Nice To Haves

Flexible work schedule.

Responsibilities

Ensures programs are safe, properly staffed, and equipped.
Assures compliance with state and local regulations.
Builds and maintains a high standard of customer service and serves as a role model for residents, participants, staff, and volunteers.
Attends and participates in staff, board, and community meetings as directed.
Prepares and submits accurate reports in a timely manner.
Maintains accurate record-keeping, organizes file systems, and responds to communications within 24-48 business hours.
Performs other duties as assigned.
Performs responsibilities in alignment with commitments to funders, partner organizations, and the RTH mission.
Answers telephone inquiries and provides registration/enrollment information.
Monitors PCR Room rentals and reports discrepancies to the supervisor.