Welcome Desk Receptionist

California University Of Science And Medicine•Colton, CA

5d•Onsite

About The Position

California University of Science and Medicine (CUSM) is seeking a friendly, dependable Welcome Desk Receptionist (Receptionist) to serve as the first point of contact for students, faculty, staff, and visitors of CUSM. Located in the main lobby, this on-campus role creates a welcoming and professional experience while helping connect individuals with the people, resources, and services they need. The Receptionist also supports daily campus operations by greeting and assisting visitors, managing incoming calls and communications, maintaining visitor and contact information, coordinating vendor and courier access, supporting mail and shipping activities, and assisting with university events.

Requirements

High School diploma or General Education Degree (GED)
A minimum of one (1) year experience in the customer service industry.
Excellent communication skills, including written and verbal acuity.
Excellent customer service skills.
Excellent organizational skills and attention to detail to prioritize work assignments, employ political acumen, and integrate information to determine an appropriate course of action.
Strong knowledge of Microsoft Office Suite, MS Outlook/Teams, SharePoint, and Adobe Sign.
Demonstrated experience working independently and as part of a team.
Demonstrated ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact.
Ability to maintain confidentiality; ability to recognize sensitive information and handle information with care and tact.
Ability to guide processes to closure.
Ability to work on multiple tasks simultaneously.
Ability to adapt to a dynamic environment.
Ability to exercise sound judgment routinely and independently in decision-making.

Nice To Haves

Associate's degree.
Prior experience as an administrative assistant or receptionist.
Experience in higher education, medical education, or university environment.

Responsibilities

Greet students, employees, and visitors with a positive and helpful attitude.
Assist all in navigating the campus and direct them to the appropriate employee or department.
Exhibit a high level of professionalism while interacting with students, faculty, employees, and visitors.
Answer and screen incoming phone calls politely and professionally; take and deliver accurate messages as needed.
Review, assess, route, answer, and follow up on phone-related correspondence.
Respond to internal TEAMS messages in a timely and professional manner.
Review, assess, route, answer, and monitor follow-up on TEAMS-related correspondence.
Maintain a clean, tidy, and safe lobby/reception area, as well as your personal desk.
Assist with workplace security by issuing, checking, and collecting badges from all visitors or vendors.
Maintain the visitor log.
Coordinate messenger and courier service.
Maintain the CUSM phone directory and other employee/department contact lists.
Coordinate access for vendors, vendor deliveries, or emergency personnel with the facilities team.
Provide backup services to the facilities team for receiving and shipping activities.
Receive, sort, and distribute incoming mail.
Assist with preparing outgoing mail or deliveries.
Assist with department or university events.
May be required to adjust work schedule in support of university operations (evenings or weekends).