PRN Welcome Desk Professional

The Menninger Clinic•Houston, TX

9h•Onsite

About The Position

The PRN Welcome Desk Professional is responsible for greeting and directing patients, families, and visitors, while also monitoring the front lobby. This role requires a strong knowledge of Menninger services and programs, and the ability to report all safety concerns. Key duties include coordinating with security for campus visitors, managing visitation protocols (signing in, securing belongings, directing to units), and performing outpatient scheduling tasks in Cerner. The professional will check in outpatients, ensure all paperwork is complete, accept deliveries, and manage telephone calls using the 8 x 8 phone system, entering calls into Salesforce when necessary. Maintaining discretion and confidentiality and following emergency management protocols are essential. Additionally, the role involves greeting and checking in admitting patients, adhering to admission protocols, securing luggage and valuables, issuing electronic devices and ID badges, and collaborating with concierge to ensure a seamless admission process.

Requirements

High School Diploma or GED equivalent
1 to 3 years of administrative/receptionist experience
Proficient in Cerner Applications, AdManager, Badge Printer, Salesforce, 8 x 8 phone system
High level customer service skills

Nice To Haves

Healthcare experience or billing setting
Experience in scheduling
Payment processing
Cerner experience

Responsibilities

Greets and provides directions to patients, families and visitors
Monitors Front Lobby
Demonstrates a strong knowledge of Menninger services/programs
Reports all safety concerns
Coordinates with security to ensure all campus visitors are approved
Manages visitation protocol (signing in, locking up belongings, directs to unit, etc.)
Perform outpatient scheduling tasks in Cerner
Checks in all outpatients
Ensures all outpatient paperwork is complete and uploaded prior to visit
Accepts deliveries and notifies the appropriate parties
Answers the telephone calls and routes calls to appropriate location using the 8 x 8 phone system
Enters calls into salesforce when indicated
Maintains discretion and confidentiality
Follows all emergency management protocols
Follows admissions protocols for all programs
Ensures that luggage remains at desk to guard against contraband
Ensures valuables are secure
Issues electronic devices and keeps records
Issues ID badges
Works closely with concierge to ensure a seamless admission