PRN Welcome Desk Professional

The Menninger Clinic•Houston, TX

12d•Onsite

About The Position

The PRN Welcome Desk Professional will be responsible for greeting and providing directions to patients, families, and visitors, monitoring the front lobby, and managing admissions for new patients. This role requires a strong understanding of Menninger's services and programs, coordination with security, and adherence to visitation protocols. The professional will also perform outpatient scheduling, check-ins, and ensure all necessary paperwork is completed. Additionally, they will handle incoming deliveries, answer and route phone calls, and maintain discretion and confidentiality while following emergency management protocols. A key function includes greeting and checking in admitting patients by following admissions protocols, ensuring luggage and valuables are secured, issuing electronic devices and ID badges, and collaborating with concierge services for a smooth admission process.

Requirements

High School Diploma or GED equivalent
1 to 3 years of administrative/receptionist experience
Proficient in Cerner Applications, AdManager, Badge Printer, Salesforce, 8 x 8 phone system
High level customer service skills

Nice To Haves

Preferably healthcare experience or billing setting.
Experience in scheduling, payment processing, and Cerner experience preferred

Responsibilities

Greets and provides directions to patients, families, and visitors.
Monitors the Front Lobby.
Demonstrates a strong knowledge of Menninger services/programs.
Reports all safety concerns.
Coordinates with security to ensure all campus visitors are approved.
Manages visitation protocol (signing in, locking up belongings, directs to unit, etc.).
Perform outpatient scheduling tasks in Cerner.
Checks in all outpatients.
Ensures all outpatient paperwork is complete and uploaded prior to visit.
Accepts deliveries and notifies the appropriate parties.
Answers the telephone calls and routes calls to appropriate location using the 8 x 8 phone system.
Enters calls into salesforce when indicated.
Maintains discretion and confidentiality.
Follows all emergency management protocols.
Greets and checks in admitting patients.
Follows admissions protocols for all programs.
Ensures that luggage remains at desk to guard against contraband.
Ensures valuables are secure.
Issues electronic devices and keeps records.
Issues ID badges.
Works closely with concierge to ensure a seamless admission.