Welcome Desk Host

Lake Nona Wave Hotel • Orlando, FL

2d • Onsite

About The Position

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

Requirements

• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
• Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences.
• The best part of serving others is creating guest experiences that go beyond the expected.
• Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing.
• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

Responsibilities

• Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day.
• Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
• Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency.

Benefits

• Team Member Travel Program, where you'll enjoy complimentary and discounted stays at CoralTree Hospitality properties
• UNLIMITED Friends and Family discounted rates
• Pre-tax flexible benefit plan, covering healthcare and dependent care expenses
• Comprehensive medical, dental, vision, life, and disability benefits
• Pet insurance
• 401(k) plan, complete with a company match
• Employee Assistance Program
• Paid vacation, sick days, and holidays
• Team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, and more
• Special rates at the Lake Nona Performance Club
• Discounts at Tavistock Group Restaurants
• Team member meals
• Uniforms
• Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed