Welcome Desk Attendant

City of Lenexa•Lenexa, KS

1d•Onsite

About The Position

The City of Lenexa is seeking a friendly and customer-focused Welcome Desk Attendant to join our Recreation Center team! This role is responsible for registering individuals for memberships, programs, activities, and classes while providing excellent customer service to visitors and members. If you thrive in a fast-paced environment, enjoy engaging with the community, and have strong attention to detail, we encourage you to apply.

Requirements

Must be at least 16 years old.
One year of customer service experience.
Satisfactory credit history.
Must obtain First Aid/CPR/AED certification within six months of hire.

Responsibilities

Serve as the first point of contact for Recreation Center visitors.
Provide information about memberships, programs, and facility amenities.
Process memberships and program registrations using registration software.
Enforce Recreation Center policies and procedures.
Assist with special projects, including marketing materials, facility notices, and outbound calls.
Maintain a clean and organized front desk and lobby area.
Assist customers in person and over the phone with registration and inquiries.
Process payments and maintain accurate financial records.
Conduct facility tours and verify member check-ins.
Ensure outstanding customer service by greeting guests with a smile and direct eye contact.
Follow cash-handling procedures and perform daily close-out processes.
Support staffing and setup for events.