Grand Rapids Kroc Center - Welcome Desk Attendant
About The Position
The Welcome Desk Attendant provides customer service to the Grand Rapids Kroc Center community, serving customers, clients, and members with prompt, courteous service and an attitude of Christian hospitality. The role performs Welcome Desk duties, including point-of-sale transactions and CCMS functions, and handles incoming calls, visitors, and email in a friendly, business-like manner. The attendant directs calls to the appropriate program or staff member in a timely fashion and maintains the confidentiality of client information. The position requires compliance with applicable business, employment, and copyright laws, and a commitment to upholding and enhancing public appreciation and trust for the fitness industry. First Aid/CPR/AED certification is required or must be obtained within the first 30 days of employment. The Salvation Army is an equal opportunity employer and encourages applications from back-to-work candidates, U.S. veterans, people with disabilities, people impacted by the justice system, and people without a college degree.
Requirements
- High school diploma or GED equivalency, or an equivalent combination of training and experience providing the required knowledge, skills, and abilities.
- At least 1–2 years of experience in customer service and cash-handling-related industries.
- Excellent computer skills, including experience with Microsoft Office products, cash handling, and register sales.
- Command of the English language and excellent verbal and written communication skills.
- Must have First Aid/CPR/AED certification or be able to obtain it within the first 30 days of employment.
- Must comply with applicable business, employment, and copyright laws.
- Must maintain client confidentiality.
Nice To Haves
- Computer database application experience.
- Ability to use new software programs with basic training.
- Spanish language proficiency.
Responsibilities
- Provide prompt, courteous customer service to the community with an attitude of Christian hospitality.
- Perform point-of-sale transactions and CCMS functions at the Welcome Desk.
- Perform all Welcome Desk duties and serve customers, clients, and members.
- Receive and handle incoming telephone calls, greet visitors, and respond to emails in a friendly and business-like manner.
- Direct calls to the appropriate program or staff member in a timely manner.
- Comply with applicable business, employment, and copyright laws.
- Uphold and enhance public appreciation and trust for the fitness industry.
- Maintain the confidentiality of clients’ information.
- Obtain First Aid/CPR/AED certification within the first 30 days of employment if not already certified.
Benefits
- Free individual membership.
- Discount on family membership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
