Grand Rapids Kroc Center - Welcome Desk Attendant
About The Position
The Welcome Desk Attendant serves customers, clients, and members at the Grand Rapids Kroc Center, providing prompt, courteous service with an attitude of Christian hospitality. The role performs Welcome Desk duties and point-of-sale (POS) transactions and CCMS functions. It also handles incoming telephone calls, greets visitors, responds to emails in a friendly and business-like manner, and directs calls to the appropriate program or staff member in a timely manner. The Salvation Army describes its mission as preaching the gospel of Jesus Christ and meeting human needs in His name without discrimination. It is an equal opportunity employer and encourages applications from back-to-work candidates, U.S. veterans, people with disabilities, people impacted by the justice system, and people without a college degree.
Requirements
- High school diploma or GED equivalency, or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
- One to two years of experience in customer service and cash-handling-related industries.
- Excellent computer skills, including experience with Microsoft Office products, cash handling, and register sales.
- Ability to use new software programs with basic training.
- Command of the English language and excellent verbal and written communication skills.
- Must have, or be able to obtain within the first 30 days of employment, First Aid/CPR/AED certification.
Nice To Haves
- Computer database application experience is helpful.
- Spanish language proficiency is preferred.
Responsibilities
- Provide prompt, courteous customer service to customers, clients, and members with an attitude of Christian hospitality.
- Perform point-of-sale (POS) transactions and CCMS functions at the Welcome Desk.
- Perform all Welcome Desk duties.
- Serve customers, clients, and membership.
- Receive and handle incoming telephone calls, greet visitors, and respond to emails in a friendly and business-like manner.
- Direct calls to the appropriate program or staff in a timely manner.
- Maintain the confidentiality of clients’ information.
- Uphold and enhance public appreciation and trust for the fitness industry.
- Comply with applicable business, employment, and copyright laws.
Benefits
- Free individual membership.
- Discount on family membership.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
