YMCA Welcome Desk Associate - Lancaster City Center

YMCA of the Roses•Lancaster, PA

2d•Onsite

About The Position

Be the first friendly face our members see! We're looking for a Welcome Desk Associate in Lancaster City to create a positive, welcoming environment. This casual, part-time role offers approximately 5 hours per week, with shifts during weekday evenings (5:00–8:30 PM) and weekends (6:45 AM–12:00 PM). POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Welcome Desk Associate at the YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Welcome Desk Associate responds to member/guest needs and promotes memberships and programs. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Requirements

High school diploma or GED certification
Proficient computer skills
Six months experience in a service-oriented or sales environment required
Skills in problem solving, relationship building and communications
Ability to work calmly under all conditions
Use independent initiative and thinking
Work well in a team setting
Ability to multi-task
Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance.
Adult and Pediatric CPR, first aid and AED Complete
Listen First training within one year of employment

Nice To Haves

Bi-lingual English/Spanish ability is a plus

Responsibilities

Provide accurate information to members and potential members via phone or in person.
Ensure members and potential members are put in contact with the correct person/department for information.
Promote YMCA programs and services effectively.
Help resolve problems and concerns for potential members, members, and staff in a positive and professional manner.
Ensure anyone entering the building is scanned in with their Y Key Fob or checked in, verifying their identity.
Accurately process memberships, program participant information, and revenue in the computer system.
Sell memberships and services.
Follow up with individuals who did not join via phone, mail, or e-mail.
Responsible for accurate daily shift closing and following shift change procedures.
Ensure security of the building by monitoring and following opening/closing procedures for the Member Service Desk and main building.
Record and handle merchandise sales.
Assist with scheduling wellness evaluation and orientation appointments.
Conduct tours of the YMCA for new and prospective members.
Maintain cleanliness of the Member Service Desk area at all times, including disinfecting commonly used areas.
Be knowledgeable in emergency procedures for fire or injury.
Provide AED to medical emergency events within the YMCA building and assist with calling 911.
Participate in orientation and staff development trainings as required.
Assist with other tasks as assigned, including bulk mailings, membership promotions, and open houses.