YMCA Welcome Desk Associate - Lancaster City Center

YMCA of the Roses•Lancaster, PA

1d•Onsite

About The Position

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Welcome Desk Associate at the YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Welcome Desk Associate responds to member/guest needs and promotes memberships and programs.

Requirements

High school diploma or GED certification
Proficient computer skills
Six months experience in a service-oriented or sales environment
Skills in problem solving, relationship building, and communications
Ability to work calmly under all conditions
Use independent initiative and thinking
Work well in a team setting
Ability to multi-task
Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance.
Adult and Pediatric CPR, first aid and AED certification
Complete Listen First training within one year of employment

Nice To Haves

Bi-lingual English/Spanish ability is a plus

Responsibilities

Provide accurate information to members and potential members via phone or in person.
Connect members and potential members with the correct person/department for information.
Educate oneself on program brochures, website, and social media to effectively sell Y programs and services.
Resolve problems and concerns for potential members, members, and staff professionally.
Maintain a professional appearance and punctuality.
Ensure all individuals entering the building are scanned in with their Y Key Fob or checked in, verifying their identity against their account photo.
Accurately receipt memberships, program participant information, and revenue in the computer system.
Sell memberships and services, and follow up with potential joiners.
Perform accurate daily shift closing and follow shift change procedures.
Ensure building security by monitoring the premises and following procedures for opening/closing the Member Service Desk and main building.
Record and handle merchandise sales.
Assist with scheduling wellness evaluation and orientation appointments.
Conduct tours of the YMCA for new and prospective members.
Maintain cleanliness of the Member Service Desk area, including disinfecting common areas.
Be knowledgeable in emergency procedures for fire or injury.
Provide AED during medical emergencies and assist with calling 911.
Participate in required orientation and staff development trainings.
Assist with other tasks as assigned, including bulk mailings, membership promotions, and open houses.