Welcome Desk Associate (Full Time, Opening Shift)

Schnitzer Family Campus - Mittleman Jewish Community Center & Portland Jewish Academy • Portland, OR

7d • Onsite

About The Position

As the early-morning face of the MJCC, the Opening Shift Welcome Desk Associate sets a welcoming, positive tone for our community. You will serve as the primary point of contact for members, guests, and visitors while handling front-desk operations, program enrollments, and key administrative support for the Wellness Programs + Engagement Manager.

Requirements

• Six months of MJCC Welcome Desk experience, OR one year of experience in general office support and experience with office procedures that includes training in the use of multi-line telephone systems.
• One year experience in relevant customer service experience.
• Dependable punctuality for morning shifts, strong decision-making skills within established procedures, and the ability to multitask accurately under pressure.
• Knowledge of customer service practices and techniques.
• Knowledge of modern office methods and procedures.
• Knowledge of basic office etiquette.
• Skill in using office equipment, including personal computers and multi-line telephone systems.
• Skill in basic arithmetic, English, spelling, and grammar.
• Excellent customer service skills and a willingness to interact with staff and members daily.
• Ability to project a positive, professional image.
• Ability to communicate effectively with others, both orally and in writing.
• Ability to understand and follow oral and/or written policies, procedures, and instructions.
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
• Ability to identify, learn and use safe working practices.
• Ability to work effectively with co-workers in a diverse workforce.
• Ability to respond appropriately to question/concerns from other employees and the public.
• Ability to work independently and make decisions within established procedures.
• Ability to work a flexible schedule as needed.

Responsibilities

• Act as the Welcome Desk point person when an issue, problem, or concern arises; and troubleshoot to find a solution.
• Perform reception services at the reception counter. Greet and screen Center members and visitors; ensure each visitor signs-in or presents a membership card.
• Answer multi-line telephone; screen and direct calls to appropriate personnel; take accurate messages.
• Provide information in response to general inquiries, including questions about membership, programs, schedules, center services, etc.
• Assist members and guests with program enrollment. Accept and receipt payments; reconcile daily cash receipts. Perform related registration procedures as needed.
• Perform data entry of member information.
• Provide additional office support (e.g., sort incoming mail).
• Operate office equipment such as copiers, calculators, computers and other related equipment.
• Follow through with member comments or requests.
• Maintain familiarity with all MJCC and PJA services, programs, and staff.
• Practice safe work habits and contribute to the safety of yourself, co-workers, and guests.
• Assure the Welcome Desk is properly stocked with fliers, schedules, membership packets, etc. Create member packets as needed.
• Schedule and manage appointment calendars for Membership tours and Massage appointments.
• Provide support for the Wellness Programs + Engagement Manager.

Benefits

• Paid time off
• Medical benefits
• The MJCC pays the total monthly premium for full-time benefit-eligible employees’ medical, long-term disability, and life insurance coverage at the individual level.
• A medical buy-up plan and two dental plan options are also available.
• Free family membership to the MJCC
• Discounts on paid programming.
• Generous time off and sick leave package
• Up to 24 paid holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed