Welcome Center Team Member (North Austin)

Greater Austin YMCA•Austin, TX

About The Position

The Welcome Center Team Member is a front-line representative of the YMCA, welcoming members, visitors, and program participants and supporting their satisfaction with YMCA programs, services, and experiences. The role provides information, resolves membership concerns, and helps prospective members learn about the YMCA through tours. Team Members also support facility operations, including occasional opening or closing duties and key-holding responsibilities, and reconcile money received during their shift. The position promotes the YMCA’s mission, vision, character values, wellness philosophy, and role in the community.

Requirements

Be at least 16 years old.
Have customer service experience.
Work collaboratively with others and support a positive team environment.
Listen actively and communicate clearly with members and peers.
Help ensure everyone feels welcomed, respected, and included.
Demonstrate a growth mindset and willingness to learn and improve.
Actively seek opportunities for self-development.
Anticipate customer needs and provide quality, member-centered service.
Be able to sit, stand, walk, bend, and talk regularly, and occasionally lift or move items including equipment, furniture, and/or children.

Nice To Haves

Bilingual skills, particularly in Spanish.

Responsibilities

Actively engage and greet each member or guest who enters the YMCA.
Occasionally open or close the facility and perform key-holding duties.
Provide excellent in-person and phone service to members, guests, and program participants, contributing to member retention.
Give Cause-driven tours to prospective members and use “Listen to First” skills before and during tours.
Follow and lead branch protocols for prospective members.
Stay informed about branch activities and schedules to provide exceptional member service.
Handle and resolve membership concerns and inform a supervisor about unusual situations or unresolved issues.
Reconcile end-of-shift money received from membership, merchandise, mini-camp, and program registration sales.
Promote the YMCA’s character values, mission, wellness philosophy, and role in the community.
Lead by example in demonstrating the YMCA’s mission, vision, and values with program participants, members, staff, and guests.
Represent the YMCA’s work and culture by sharing the organization’s story and brand.
Perform additional duties as assigned.