Welcome Center Team Lead

ROMARK•Barling, AR

5d•$21 - $0•Onsite

About The Position

The Welcome Center Team Lead coordinates welcome center and warehouse activities for inbound and outbound trailers. The role oversees trailer and product handling, processes trailer arrivals and dispatches in the WMS, maintains activity logs, and welcomes and logs visitors and contractors. The Team Lead supports associates through communication, coaching, training, and development; shares performance feedback with the Shift Supervisor; and helps resolve workflow and process issues. The position also monitors work for accuracy and adherence to quality and safety procedures, and may perform special projects or other assigned duties.

Requirements

High school diploma or GED preferred.
Demonstrated ability to lead a team, coordinate daily activities, and achieve results through others.
Strong math skills, accuracy, and attention to detail.
Basic computer skills, including data entry and Microsoft Excel.
Clear written and verbal communication skills, including legible handwriting.
Professional and courteous communication with customers, carriers, drivers, and team members.
Strong interpersonal skills and ability to handle sensitive and confidential information with discretion.
Working knowledge of materials and inventory management processes and related systems.
Ability to read and interpret shipping documents, including bills of lading.
Reliable transportation and a dependable means of communication.
Ability to frequently lift up to 35 pounds and occasionally lift up to 75 pounds.
Ability to work outdoors in extreme weather conditions.

Responsibilities

Coordinate inbound unloading, transportation, and put-away of products, including assigning trucks to doors.
Coordinate outbound picking, transportation, and loading of products, including sealing trailers and staging outbound loads properly.
Arrive and check in inbound trailers in the WMS after physically verifying trailer information against the inbound bill of lading.
Dispatch outbound trailers in the WMS after verifying the trailer number, box temperature, reefer setting, and seals against the Outbound Trailer Tracker sheet and procedures.
Gate out empty trailers in the WMS after physically verifying they are empty.
Welcome and log visitors and contractors, and contact the people they are visiting.
Lead, communicate with, coach, train, and develop associates, fostering positive employee relations.
Provide the Shift Supervisor with associate performance feedback for evaluations and ongoing positive and corrective feedback.
Maintain a manual log of inbound and outbound trailer activity.
Assist the Shift Supervisor in identifying and resolving process or procedural issues to improve productivity and workflow.
Help warehouse associates resolve work and process problems.
Monitor welcome center associates’ work for accuracy, neatness, and conformance to quality standards, practices, and procedures.
Exhibit safe behaviors and promote safe work practices.
Participate in special projects and perform other duties as assigned.