Welcome Center NW

Young Men's Christian Association of Monroe County, Inc.•Bloomington, IN

2d•Onsite

About The Position

Under the direction of the Member Services Coordinator and Membership Director, this position is responsible for operating, maintaining, and improving Welcome Center services and systems. The position serves members and guests, maintains member service control, answers the telephone, answers member questions and performs various clerical duties. Serving the member is our first priority, the purpose of our work, and the key to our success!

Requirements

0-2 Years of customer service experience including supervisory responsibility
Proven ability in showing initiative, good judgment
Ability to make decisions independently
Demonstrated written and verbal communication skills
Ability to work with diverse groups of people in a friendly and consistent manner
Basic computer skills.
Must be at least 18 years old.

Responsibilities

Performs front desk processes, policies, procedures and forms.
Provides maintenance of member accounts.
Exhibits excellent telephone etiquette and face-to-face interactions with members and prospective members.
Provides facility tours.
Provides excellent greeting members and prospective members.
Gains proficient use of system software and cash handling procedures
Promote the YMCA’s mission and core values
Acquaint members with YMCA programs and benefits
Develop relationships and promote building of team values
Promote an environment that celebrates and welcomes everyone
Be a positive role model by promoting best practices for member engagement
Be informed and up to date on all policies and procedures
Communicate effectively both written and verbally
Respond professionally and effectively to frequent inquiries, complaints and suggestions