Welcome Center Coordinator

Brenau University•Gainesville, GA

1d•Onsite

About The Position

This position has primary responsibility for welcoming guests to the Admissions Office. The Welcome Center Coordinator is responsible for coordinating tours of the main campus, Downtown Center, and East Campus sites; assisting with the recruitment of walk-ins; handling incoming calls to Admissions; assisting with the management of the Admissions budget; and managing the supply of Admissions recruiting materials/items and sharing materials with other campus departments.

Requirements

Superior verbal and written communication skills.
Knowledge of Brenau’s academic programs and services.
Ability to promote Brenau effectively, honestly, and openly.
Ability to relate very well to prospective students of all ages, and where appropriate to their families.
Self-motivated, highly organized, and display a high level of dedication to the University and to the task of selling the University to the public.
Must provide prospective students with the highest level of customer service and support while abiding by the policies of Brenau University and the Southern Association of Colleges and Schools.
Must arrive punctually (8:30 unless approved/assigned by supervisor).
Lunch hour must be consistent for scheduling purposes and front office coverage.
Must dress professionally.
Must foster an atmosphere of positive teamwork.
Must possess the ability to recognize the appropriate procedure to apply to each situation encountered.
Must maintain confidentiality of student records and conversations.
Supervise, manage, and motivate student employees to achieve departmental goals.
Must be at least 21 years of age, possess a valid Georgia driver’s license, and good driving record.
Must be eligible to work in the United States on or before the confirmed start date.
Must be willing to submit to and pass a pre-employment criminal background check.

Nice To Haves

Bachelor's degree strongly preferred.

Responsibilities

Assist with the recruitment of prospective students and families.
Plan, administer, track and report all individual and group campus visits.
Responsible for coordinating campus tours for the Gainesville, Downtown Center and East Campus.
Provide a positive front office experience for all visiting students and families, including walk-ins.
Responsible for hiring, training coordination and supervision of the Golden Stars, working in conjunction with the Events Coordinator.
Answer the Admissions Office main telephone line, triage callers, and assist with overflow phone activities from other staff.
Ensure that all calls and campus visits are properly documented in Slate CRM and prospective students/families are provided with appropriate resources.
Responsible for planning and coordinating personalized on-campus visit experiences for accepted applicants.
Manage incoming mail and ensure that all records and documents are sent to Admissions Operations in a timely manner.
Coordinate dialogue between the prospective students and Brenau resources, including Academic departments, Student Services and the Office of Financial Aid.
Monitor admissions main email inbox, respond to inquiries and/or forward emails to appropriate parties.
Collaborate with the Events Coordinator to plan, coordinate, and participate in Admissions events including open houses, yield events, and orientation.
Assist with office activities including mailings, data entry, and file maintenance.
Provide timely, effective, and professional communication when corresponding with faculty, staff, and incoming guests regarding campus visits.
Send directions and parking information to campus visitors.
Ensure that the front office in Wheeler is a safe, clean, and welcoming environment.
Maintain inventory of office supplies and tour-related materials.
Perform other duties as assigned by supervisor.