Welcome Center Rep
Hilton Grand Vacations•Saint Petersburg, FL
•Onsite
About The Position
As a Welcome Center Representative, you will serve as a key point of contact for vacation package guests and owners, ensuring a seamless arrival and check-in experience. You will assist with reservation management, tour scheduling, account updates, hotel confirmations, and guest inquiries while providing outstanding customer service. The ideal candidate is organized, detail-oriented, and passionate about creating memorable guest experiences in a fast-paced hospitality environment.
Requirements
- Open availability required between Monday-Sunday
- Weekend and holiday availability is required.
- Organized
- Detail-oriented
- Passionate about creating memorable guest experiences
- Ability to work in a fast-paced hospitality environment
Responsibilities
- Welcome and assist guests upon arrival, ensuring a positive and seamless check-in experience.
- Book, modify, and service reservations while providing accurate information and exceptional customer service.
- Confirm and qualify guests for scheduled vacation ownership presentations.
- Support tour manifesting and coordinate presentation schedules.
- Rebook and reschedule missed or canceled tours as needed.
- Update guest accounts and reservation information within company systems.
- Confirm hotel accommodations and ensure reservation accuracy.
- Address guest inquiries, concerns, and special requests in a professional and timely manner.
- Provide local destination information, maps, directions, and recommendations to enhance the guest experience.
- Communicate presentation qualifications during the booking, confirmation, and check-in processes.
- Generate and distribute reports related to arrivals, no-shows, late arrivals, tour invitations, and daily booking activity.
- Reconcile tour activities and provide updates to appropriate departments throughout the day.
- Promote and sell attraction tickets, activity packages, and other vacation-enhancing products and services.
- Support retail, hospitality, and ancillary revenue opportunities while maintaining a guest-first approach.
- Maintain knowledge of Hilton Grand Vacations products, services, and promotional offerings.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off
- Employee Discounts
- Career Growth and Development Opportunities
- Additional company-sponsored benefits and programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
