Welcome Center Representative

Vacatia•Williamsburg, VA

1d•Onsite

About The Position

The Welcome Center Representative serves as the first point of contact for resort guests, promoting vacation ownership opportunities by scheduling qualified tours. This role supports guest engagement, provides resort information, and ensures accurate booking and reporting of tour activity. Join Vacatia and Redefine the Guest Experience Across Hospitality & Ownership. Recognized as a leader in the vacation ownership industry, Vacation Village Resorts by Vacatia has sent family and friends on memorable vacations since 1981. Our Company offers deeded real estate interests at more than 30 resort and affiliate properties and has generated a worldwide owner base that exceeds 400,000 families. From mountaintops to beachfront, our resorts are located in some of the most popular vacation destinations in the U.S. At Vacation Village Resorts by Vacatia, we are committed to providing our employees with a workplace environment that is safe, inclusive, productive, challenging, rewarding, and fun. When you become a member of our family, you join a company that is as passionate about its employees as it is about its customers and owners.

Requirements

High school diploma or equivalent, or relevant work experience
Previous customer service experience required
Strong interpersonal, communication, and problem-solving skills
Ability to multitask in a fast-paced environment
Basic computer proficiency (Microsoft Word, Excel, and general applications)
Ability to work weekends, holidays, and extended hours as needed
Willingness to travel locally between assigned work locations
Ability to build rapport and communicate effectively with guests, team members, and management
Strong analytical thinking and ability to resolve issues efficiently
Comfort with basic calculations related to reporting and financial reconciliation

Nice To Haves

Previous experience in the timeshare or vacation ownership industry preferred
Bilingual (English/Spanish or English/Portuguese) preferred

Responsibilities

Greet guests warmly and serve as the first point of contact at sales check-in desk
Ensure accuracy of Guest information by verifying appropriate identification and payment information
Coordinate with Sale Representatives, Leadership and other departments to ensure a seamless guest experience.
Reviews daily, weekly data and reports for distribution including; the tour manifests, daily results, gifts and deposits.
Input tour bookings and manage guest data, including qualified and non-qualified entries
Maintain accurate daily records, including tour logs, sales lists, and financial reconciliation (bank sheets)
Communicate daily performance updates and reporting to management
Adhere to all company policies and maintain a professional appearance at all times
Participate in required training, including security awareness and system use
Ensure accuracy in financial and operational reporting activities