Welcome Center Community Specialist

Howard Hughes•Cypress, TX

5d•Onsite

About The Position

The Community Specialist meets and greets visitors at the Welcome Center, assists with gathering market data, directs visitors to model homes, and completes other duties as assigned by the Welcome Center Manager. This is a Part-Time position, less than 30 hours per week with a minimum of one day during the work week, two to three-weekend shifts per month, and a varied shift schedule. You’ll be part of a team dedicated to representing one of the area’s most desirable master-planned communities. This position requires business/professional attire.

Requirements

High School Diploma or equivalent required.
Able to quickly pivot between tasks.
Professional interaction with clients and vendors and comfortable speaking with visitors in both one-on-one and small group settings.
Candidates must demonstrate excellent interpersonal and communication skills.
Exercise sound judgment when making decisions.
Work overtime as required.
Able to meet deadlines as necessary.
Effectively work with minimal supervision and represent the community with poise and professionalism.
Strong organization and attention to detail.
"Can-do" attitude, pro-active and resourceful.
Proficient with Microsoft Excel and Word.

Nice To Haves

1-2 years of experience in customer service, hospitality, retail sales preferred.
We value a collaborative work environment

Responsibilities

Greet and engage visitors in a courteous and professional manner, ensuring a positive first impression.
Deliver a polished, scripted overview of the Bridgeland community, highlighting key amenities, schools, commercial offerings, builder options, the community’s enriched lifestyle, and surrounding areas.
Assist in collecting/recording visitor registration information.
Assist in answering the telephone and directing calls/answering questions.
Follow-up on requests made for information to be mailed, e-mailed, etc.
Assist in printing and/or preparation of marketing brochure materials for Welcome Center and/or distribution to realtor offices, special events, etc.
Provide general clerical support as needed, including maintaining document files in SharePoint, entering data for inventory homes, updating contact lists and updating area specific information, etc.
Prepare the Welcome Center for daily activities including opening/closing of the center, preparation of refreshments for visitors, turning on lights and electronics (monitors, TVs, etc.), re-stocking of brochure materials, inserts, monitoring of overall appearance and cleanliness of Welcome Center and/or displays, etc.
Provide feedback to the Welcome Center Manager, Sr. Director of Marketing, and Marketing Manager on visitors’ comments, requests, complaints, suggestions for improvements, etc.
Assist in hosting on and off-site events held from time to time for realtors and/or the public.
Other duties as assigned.