Program Specialist 3 - Welcome Center

Olympic College • Bremerton Campus, WA

3d • Onsite

About The Position

Olympic College is currently hiring for a Program Specialist 3 - Welcome Center. The purpose of this position is to serve as the initial contact for potential students and current students, to guide them through the admissions, enrollment, financial aid processes, cashiering, student accounts, and minimizing return visits. This position processes admission applications, conducts enrollment processes, provides cashiering and student account services, and assists with the completion of all FAFSA/WASFA requirements from first term through graduation. All work is performed independently with a high level of accuracy and efficiency.

Requirements

• High School Diploma or GED

Nice To Haves

• Bachelor’s degree from an accredited institution
• Proactive knowledge of mental health awareness training.

Responsibilities

• Provide personalized assistance to students completing FAFSA/WASFA applications, including complex tasks such as Special Circumstances and Dependency Overrides.
• Explore alternative funding sources and understand payment options.
• Guide students in understanding account balances, tuition payment obligations, Nelnet Payment Plan.
• Provide assistance to students and staff, including rectifying cashier errors, answering inquiries about student accounts, and providing account advice to stakeholders. This may involve updating student account procedures.
• Receive and process various forms of payments and interdepartmental transactions.
• Provide receipts for transactions, reconcile/balance student and departmental receipts, and prepare bank deposits daily.
• Assist students, departments, and outside agencies with account interpretation, reconciliation, and correction.
• Review back-up documentation provided by stakeholders and correct errors as needed on student accounts.
• Anticipates potential problems and explores solutions and alternatives, and recommends resolutions to meet certain criteria to set students up for success.
• Assists students in using and understanding the class catalog, class schedules, and first-term enrollment.
• Respond to inquiries via face-to-face, virtually, phone, email/e-Chat, text, and other web-based methods regarding enrollments, financial aid, student accounts, and other continual student support.
• Process/update student records by processing student forms, documents, and other information needed to complete transactions and procedures.
• Ability to identify and de-escalate or mitigate situations when needed.
• Assist students in determining alternate funding resources when necessary.
• Update student accounts by processing student forms, documents, and other pertinent information to complete transactions and procedures.
• Serve as the interdepartmental liaison regarding the interpretations and implementation of program policies.
• Foster cross-departmental relationships to effectively handle complex student issues and to collaboratively facilitate resolutions for students within established guidelines.
• Independently conduct research and analyze data to identify program needs and participant eligibility for continued enrollment in the college.
• Collaboratively participate in identifying areas for program development
• Collaborate with external organizations and internal staff to assist incarcerated students formerly to understand their needs.
• Assist with developing and establishing policies and procedures by bringing recommendations to the Director.
• Assist students in understanding student account balances, tuition payment, obligations, options, and deadlines.
• Inform students about college collection policies and procedures.
• Manage/Maintain Calendly welcome center appointments and review students’ files prior to the meeting.
• Verify enrollment status, process Admissions applications, and complete program research on behalf of students.
• Independently investigate discrepancies (i.e., dependency override) and recommend corrective action for financial aid files for FASFA/WASFA applications.
• Assist students with campus and community resources to support students.
• Explain Nelnet payment plan deadlines.
• Assist with inquiries about the college as a whole and direct them when needed.
• Attend ENROLL NOW! Graduate Strong and OC graduation ceremonies throughout the academic school year
• Provide assistance and/or resources to students, potential students, and/or the public regarding the various steps in enrolling in college.
• Host internal outreach events and tailor the event to intended audiences.
• Assist in conducting monthly financial aid, admissions, and enrollment workshops both in-person and virtually.
• Attend events at local high school events every quarter to ensure high school staff have accurate Olympic College contact information and resources
• Host in-person trainings on completion of FASFA/WASFA within the high schools to help prepare students who are applying to college.
• Attend internal and external meetings, conferences, and/or trainings.
• Serve on internal hiring committees as needed.
• Complete assigned internal trainings
• Assist in developing and/or selecting marketing and promotional material as needed for outreach events.
• Other duties as assigned.

Benefits

• Medical/vision
• dental
• long-term disability
• life insurance
• accidental dismemberment
• Flexible Spending Arrangement
• Dependent Care Assistance Program
• Wellness Programs
• Department of Retirement Systems Plan 2 or Plan 3
• Deferred Compensation Program (DRS) retirement savings plan
• TIAA supplemental retirement savings plan
• Aflac
• 11 paid holidays
• leave – vacation/sick/personal holiday/personal leave
• auto/home insurance
• space available tuition waiver
• Employee Assistance Program (EAP)
• fitness center
• reduced rate and priority consideration on-site child care on a space available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED