Welcome Center Attendant

YOUNG MENS CHRISTIAN ASSOCIATION OF•Savannah, GA

2d•Onsite

About The Position

The Welcome Center Attendant is the first point of contact for visitors to the YMCA of Coastal Georgia and is responsible for helping community stakeholders have a positive experience. The role provides customer service, sells memberships, enrolls members and program participants, supports facility safety and cleanliness, and promotes and protects the YMCA brand. Employees are expected to uphold the Judeo-Christian principles central to the YMCA’s mission and model caring, honesty, respect, and responsibility.

Requirements

High school diploma or equivalent.
Exceptional customer service skills.
Ability to work positively in a fast-paced environment.
Ability to foster positive relationships with staff, peers, and program participants.
Ability to provide accurate information about YMCA programs.
Excellent phone skills, including the ability to use multiple phone lines.
Strong computer skills and ability to operate multiple software applications.
Ability to promote facility memberships, programs, and merchandise effectively.
Excellent interpersonal, written, and verbal communication skills.
Ability to multitask, work independently, problem-solve, and manage time effectively in a fast-paced environment.
Ability to defuse difficult, escalated, or emergency situations and handle challenging customer situations with poise and tact.
Ability to exemplify YMCA organizational values and support the YMCA mission.
CPR and First Aid certification required within 30 days of employment.
Must pass a criminal background check and obtain authorization to work with children under Georgia Department of Labor and YMCA guidelines.

Nice To Haves

Some college preferred.

Responsibilities

Cheerfully greet everyone entering the facility.
Open and/or secure the building at the start or end of business, depending on the shift.
Complete daily cleaning checklists in various building areas during non-business Welcome Center hours and perform additional cleaning and upkeep as needed.
Verify memberships of program participants entering the facility.
Answer phone and in-person questions about the YMCA, its programs, and its mission in a cheerful, helpful, and empathetic manner.
Give tours to prospective members.
Register new and returning memberships accurately, including setting up payment methods for membership and program drafts.
Accurately report and record membership changes.
Register program participants and make facility reservations as needed.
Inspect the facility to help ensure member and participant safety and service.
When branch leadership is absent, help supervise the facility and maintain smooth operations, particularly during non-business hours.
Properly report facility or equipment issues.
Support member retention and satisfaction through appropriate customer service.
Assist with the YMCA Annual Campaign fundraising program.
Maintain a positive, cheerful attitude with staff, peers, and program participants.
Perform other duties as assigned.
Cooperate with internal or external investigations of alleged abuse or misconduct.