Welcome Center Attendant

YOUNG MENS CHRISTIAN ASSOCIATION OF•Hinesville, GA

2d•Onsite

About The Position

The Welcome Center Attendant is the first point of contact for visitors to the YMCA of Coastal Georgia and is responsible for creating a positive experience for community stakeholders. The role provides customer service, supports membership sales and program enrollment, helps maintain facility safety and cleanliness, and promotes and protects the YMCA brand. The position also upholds the Judeo-Christian principles central to the YMCA’s mission by modeling caring, honesty, respect, and responsibility. The organization has zero tolerance for abuse or mistreatment of consumers. Employees and volunteers must cooperate with internal and external investigations; failure to do so may result in disciplinary action, up to and including termination or dismissal.

Requirements

High school diploma or equivalent.
Exceptional customer service skills.
Ability to work positively in a fast-paced environment.
Ability to foster positive relationships with staff, peers, and program participants.
Ability to provide accurate information about YMCA programs.
Excellent phone skills, including use of multiple phone lines.
Strong computer skills and ability to operate multiple software systems.
Ability to effectively promote facility memberships, programs, and merchandise.
Excellent interpersonal, written, and verbal communication skills.
Ability to multitask, work independently, solve problems, and manage time effectively in a fast-paced environment.
Ability to defuse difficult, escalated, or emergency situations.
Ability to handle challenging customer situations with poise and tact.
Ability to exemplify YMCA organizational values and support advancement of the YMCA mission.
CPR and First Aid certification required within 30 days of employment.
Must pass a criminal background check and obtain authorization to work with children under Georgia Department of Labor and YMCA guidelines.

Nice To Haves

Some college is preferred.

Responsibilities

Cheerfully greet each person who enters the facility.
Open and/or secure the building at the start or end of business, depending on the shift.
Complete daily cleaning checklists in various areas when scheduled during non-business Welcome Center hours, and perform additional cleaning and upkeep as needed.
Verify memberships of program participants entering the facility.
Answer phone and in-person inquiries about the YMCA, its programs, and its mission in a cheerful, helpful, and empathetic manner.
Give tours to prospective members.
Register new and returning memberships accurately, including setting up payment methods for membership and program drafts.
Accurately record and report membership changes.
Register program participants and make facility reservations as needed.
Inspect the facility to support member and participant safety and service.
In the absence of branch leadership, particularly during non-business hours, supervise the facility and help ensure smooth business operations.
Report facility or equipment issues.
Support member retention and satisfaction through appropriate customer service.
Assist with the YMCA Annual Campaign fundraising program.
Maintain a positive and cheerful attitude with staff, peers, and program participants.
Perform other duties as assigned.
Cooperate with internal or external investigations into alleged abuse or misconduct.