FT Welcome Center Associate
About The Position
The Granite YMCA is seeking a friendly and service-oriented Welcome Center Associate to create a positive first impression and meaningful connections with our members and guests. This full-time role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about building community. As a Welcome Center Associate, you will be the first point of contact for members and visitors, delivering exceptional service while promoting YMCA programs, values, and mission. You’ll help ensure a welcoming, inclusive environment where everyone feels they belong.
Requirements
- Customer service experience preferred
- Strong interpersonal and communication skills
- Ability to work effectively in a fast-paced environment
- Experience handling financial transactions preferred
- Proficiency with computers and basic software (Word, Excel, Outlook or similar)
- Experience with SGA or similar membership software preferred
Responsibilities
- Greet members and guests warmly, build relationships, and provide exceptional customer service
- Act as a positive ambassador for the Granite YMCA and connect members with programs and services
- Serve as the first point of contact for member concerns and problem-solving
- Process memberships, program registrations, and financial transactions
- Sell memberships and programs and provide cause-driven facility tours
- Communicate facility usage, programs, and events accurately
Benefits
- 4 weeks paid vacation time
- 6 Holidays
- Medical insurance
- Dental insurance
- Vision insurance
- Free Family YMCA Membership
- 50% discount on Childcare and Camp services
- Up to 25% discount on Y Programs
- 8% employer contribution to retirement fund
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
