Weekend Receptionist
About The Position
As a Patient Concierge, you will be responsible for providing exceptional customer service to patients and their families. You will be the first point of contact for patients, greeting them with a warm and welcoming demeanor. Your main goal will be to ensure that patients have a positive experience during their visit to our facility. You will work closely with medical staff to ensure that patients receive the care they need in a timely and efficient manner. In this role, you will have the opportunity to make a real difference in the lives of our Mental Health and Detox patients.
Requirements
- Previous experience in a healthcare, customer service or mental health setting is highly desirable
- Familiarity with patient management software and general computer proficiency
- Strong interpersonal and communication skills with the ability to work with diverse populations
- Ability to handle sensitive situation with empathy, patience and professionalism
- Exceptional organization skills and attention to detail
- Ability to multitask and work in a fast-paced environment
- Ability to maintain composure and professionalism with high-stress situations
- Strong sense of discretion and understanding of mental health challenges
- Knowledgeable of HIPPA regulations and confidentiality requirements
- High School or equivalent required
- Current CPR Certification or must be obtained
- Crisis Prevention Intervention (CPI) Training or must be obtained
Nice To Haves
- associate or bachelor’s degree in healthcare administration, psychology, social work or related field is preferred
Responsibilities
- Greet patients and visitors warmly and professionally, ensuring a welcoming environment
- Orientate the patients to the facility
- Assist patients with admission check-in and discharge processes
- Assists with patient navigation within the facility, including providing directions and escorting patients to appropriate departments
- Answers phone, screens calls, takes messages and provides information in pleasant and helpful manner
- Ongoing knowledge of all FHE programs and services
- Acts as a liaison between patients and any department as needed
- Schedules and manage patient appointments, follow-ups, and reminders efficiently.
- Notifies the proper department or personnel and follows-up to ensue patient complaints, concerns have been addressed or resolved.
- Performs other duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
