Weekend Operations Lead

Quest Energy Group • Scottsdale, AZ

14h • Hybrid

About The Position

A premier third-party logistics (3PL) and transportation management provider is seeking a high-energy, solutions-oriented Weekend Operations Lead. This critical role serves as the primary point of contact for weekend execution, escalation management, and network service continuity. The position combines hands-on shipment execution with real-time operational leadership. The Lead will oversee pre- and post-weekend preparation, manage customer operations, collaborate closely with the carrier department to ensure coverage, and serve as the final escalation contact for all weekend issue resolution. The ideal candidate thrives in fast-paced logistics environments, demonstrates exceptional judgment under pressure, and takes complete pride in ownership from initial issue identification through final resolution.

Requirements

• 2+ years of hands-on experience in freight brokerage, third-party logistics (3PL), transportation operations, or carrier management
• Deep understanding of live load execution, service recovery, and transportation escalation workflows
• Exceptional cross-functional communication and negotiation skills
• Strong proficiency navigating modern TMS platforms and Microsoft Office tools
• Ability to reliably work the required Thursday–Monday or Friday–Tuesday schedule (0700-1600 CST)
• Note: A maximum of 50% of allocated PTO may be utilized on weekend dates to ensure operational coverage

Responsibilities

• Serve as the main contact for weekend operational execution with a heavy focus on customer operations, support, and account-specific strategies
• Act as the ultimate escalation point for weekend service failures, shipment disruptions, and critical customer issues
• Lead and collaborate with the carrier department to maximize weekend coverage, prioritize open loads, and resolve service risks proactively
• Coordinate weekend support representatives to ensure total shipment visibility, consistent communication, and seamless service continuity
• Actively track live shipments, execute tracking, coordinate recoveries, and maintain proactive communication with customers and carriers
• Oversee both pre-weekend preparation and post-weekend review to guarantee seamless transitions to and from the weekday teams
• Support ongoing business growth by responding to quotes, handling ad-hoc customer requests, and managing after-hours outreach
• Analyze recurring operational breakdowns to refine weekend SOPs, escalation workflows, and execution standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed