Operations Manager-Weekend

VPNE•Boston, MA

2d•Onsite

About The Position

The role of the Manager is to lead and manage each shift with the utmost care and empathy, fostering and ensuring a culture where safety and service are our top priorities. This position works in a high demand atmosphere, where attention to detail and organizational skills are critical.

Requirements

Strong leadership and organization skills
Adaptability in fast pace and changing environments
Exceptional communication skills
Patient facing or transportation service experience
Professionalism and Integrity
Coaching with kindness
Team Leadership
Collaboration with other internal department and client(s)
Proficient in English both verbally and written

Nice To Haves

Supervisory healthcare preferred

Responsibilities

Foster a healthy, productive and safe work environment where our team members can learn and thrive in their roles.
Manage and lead each shift ensuring a safety and service at all times.
Review staffing levels and assignments daily and on shift to ensure coverage consistently.
Communicate effectively and appropriately with the hospital team to meet their needs throughout the shifts
Coach team members through situations that need immediate addressing
Complete all reporting as required by shift
Attract and retain impressive people providing exceptional service and leadership
Maintain patient care and service plans and execute tasks ahead of schedule.
Complete dashboards or any other customized client or executive report where applicable
Serve as point of contact for any concern/team member recognition