Manager, Operations (Weekend shift)

Cboe Global Markets•Chicago, IL

8d•$126,225 - $163,350•Hybrid

About The Position

Building trusted markets — powered by our people At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world. We're building meaningful ways to support professional and personal development while strengthening the trust we've earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to "go for it" and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities. Sound like the place for you? Join us! To support strong partnership and team connection, this role follows a four day in office work model. Location Overview Cboe HQ is located in the historic Old Post Office district, it’s a landmark that blends classic architecture with modern amenities. The building features expansive spaces with high ceilings and large windows, offering an abundance of natural light and panoramic views of the city skyline and the Chicago River. With its prime location in the heart of downtown, the OPO Building provides easy access to major transportation hubs, including Union Station and multiple CTA lines, making it convenient for commuters. The building is home to a variety of amenities, including restaurants, a fitness center, and collaborative workspaces, creating a vibrant and dynamic work environment in one of Chicago's most iconic areas. Role Overview The Weekend Operations Manager is an experienced operational leader responsible for overseeing Cboe's global weekend support function — managing teams in both Chicago, IL and Singapore to deliver continuous, high-availability operational coverage across Cboe's platform portfolio during the weekend window. This role sits at the intersection of Cboe's existing 24x7 operations Data Vantage support function and its expanding suite of real-time trading platforms, making it a strategically important leadership position within Cboe's global Operations organization. The Weekend Operations Manager owns the end-to-end weekend operational model — from shift structure and staffing to incident management, hand-off coordination, and team development. With initial focus centered on 24x7 Data Vantage platform support (including Cboe Global Indices), this individual will be expected to progressively build the weekend team's capabilities to encompass an expanding set of responsibilities, including trading platform support and operational oversight of Cboe's Titanium markets, as Cboe continues to scale its 24x7 service offerings. This role is responsible for overseeing first-level world-class support across platform monitoring, incident management, customer support, and weekend testing activities. The Weekend Operations Manager acts as the senior escalation point for all production events occurring during the weekend coverage window across both the Chicago and Singapore teams, ensuring that production events outside of standard weekday coverage are handled with the same rigor and urgency as those during the core trading week. Based on global follow-the-sun coverage needs, work schedules may need to adjust throughout the year during daylight savings time to provide for overlapping support schedules across regions.

Requirements

Bachelor's Degree: Computer Science, Computer Engineering, Software Engineering, Business, FinTech, Financial Services, Communications, or a related discipline (Master’s preferred).
7+ years - Securities-related or technical support position including experience with options, equities, futures, index, and/or currency market data, market analytics, and proficiency analyzing financial market data
3+ years - People leadership or team management
5+ years - UNIX / Linux Shell including experience with file transfer processing
3+ years - SQL
3+ years - Agile Development Methodology
2+ years - Cloud Technology (e.g., AWS, GCP, …)
Experience with or strong working knowledge of US equities, options, and/or futures markets — including exchange trading operations, market structure, order processing, and trade review functions — is strongly preferred.
Familiarity with market data and analytics platforms — including 24x7 index calculation and dissemination, volatility analytics, and data delivery infrastructure — is a strong plus.
Experience managing or coordinating operational teams across multiple time zones or geographies is highly valued.

Nice To Haves

Master’s preferred.
The weekend team's scope is actively expanding to include trading platform support and Titanium market operations, and the ideal candidate will either bring this expertise or demonstrate a clear ability and desire to develop it.
The Cboe Global Indices platform represents the current core of the weekend team's operational focus, and Data Vantage product knowledge (e.g., Hanweck, LiveVol, Silexx) is directly relevant to the role.
The ability to build a cohesive, high-performing team across locations is essential.

Responsibilities

Own and manage the global weekend operations function, providing direct leadership to weekend support staff in Chicago and operational oversight of the Singapore-based weekend team.
Define team structure, shift coverage, and staffing requirements to ensure seamless follow-the-sun coverage across the US-to-APAC transition window.
Conduct performance reviews, provide ongoing coaching, and support the professional development of direct reports and extended team members.
Own the Incident Management function across the global weekend shift.
Lead incident triage, root cause analysis, escalation, and stakeholder communication for all production events affecting Cboe platforms — including Cboe Global Indices, Data Vantage, and Cboe Titanium — during the weekend coverage window.
Ensure timely and accurate incident documentation, drive escalation to on-call engineering and senior operations staff as warranted, and complete post-incident records to support root cause analysis and remediation tracking during the following business week.
Lead the ongoing development of the weekend support team to take on an increasing scope of responsibilities in alignment with Cboe's expanding 24x7 service offerings.
Build team proficiency across the full Data Vantage product suite (e.g., Global Indices, Hanweck, DataShop, Silexx, LiveVol) and Cboe Titanium global trading platforms.
Establish training plans and competency milestones that enable the weekend team to provide meaningful trading and market operations support — including capabilities consistent with those defined for the Trade Desk Specialist role — as Cboe's weekend operational requirements grow.
Provide and oversee operational support for Cboe exchange trading platforms, including real-time low-latency markets covering US equities, options, and futures asset classes.
Responsibilities include equity listing process management; servicing cancel order requests; conducting and providing rulings for clearly erroneous and obvious error trade reviews; supporting voluntary price adjustments; servicing clearing support requests; overseeing real-time order routing changes; conducting futures settlement price verifications; and monitoring auctions and rotations.
Lead the team in developing the depth of expertise required to perform these functions independently across the weekend window.
Oversee operational monitoring of the Cboe Global Indices platform and the broader Data Vantage suite on a 24x7 basis during the weekend shift.
Ensure health checks, audit log reviews, database health monitoring, and batch pipeline oversight are performed consistently by the team.
Establish and enforce standards for issue identification, escalation, and resolution across both the Chicago and Singapore teams.
Define, implement, and continuously refine structured hand-off processes between the Chicago and Singapore weekend teams.
Ensure that shift transitions — including operational status, open incidents, and outstanding items — are documented and communicated clearly and completely, maintaining continuity of awareness and action across the US-to-APAC and APAC-to-US transition windows.
Provide and oversee customer and sales support related to platform behavior, data delivery, and feature/functions during the weekend coverage window.
Ensure timely and professional outbound communications servicing email support queues and customer phone support to a "Deliver Plus One" standard.
Lead and participate in internal and industry-wide weekend testing activities across both Data Vantage and Titanium platforms — including capacity testing, failover, and BCP/DR tests — which represent a core component of the weekend operations schedule.
Liaise with business, technology, and engineering stakeholders to coordinate testing execution and ensure findings are tracked and resolved.
Utilize SQL to conduct data mining against databases, a UNIX shell to examine log files, Sigma dashboards, and Cboe proprietary tools to gather and analyze data, provide reports, and service the needs of customers and business teams.
Leverage experience with file transfer processing and cloud technology (e.g., AWS, Google Cloud Platform) as applicable.
Establish and maintain operational policies and procedures for the global weekend team.
Update internal technical and operational documentation within the Global Operations team's knowledge base.
Draft technical notices and updates to technical specifications as required.