Weekend Operations Lead

Edge Logistics•Chicago, IL

11d•$50,000 - $60,000

About The Position

The Weekend Operations Lead serves as the primary operational leader responsible for company-wide weekend execution, escalation management, and service continuity. This role combines hands-on shipment execution with real-time operational leadership, ensuring freight moves efficiently while protecting customer experience and business performance during weekend operations. This individual will operate as both an escalation owner and active execution partner — coordinating cross-functional teams, driving carrier and customer communication, resolving service failures, prioritizing critical freight, and maintaining operational visibility across the network. The ideal candidate thrives in fast-paced transportation environments, demonstrates strong operational judgment under pressure, and takes ownership of outcomes from initial issue identification through final resolution.

Requirements

2+ years of experience in freight brokerage, transportation operations, customer operations, or carrier management
Strong understanding of live load execution, service recovery, and transportation escalation management
Proven ability to operate effectively in fast-paced, high-pressure logistics environments
Strong communication and cross-functional coordination skills
Highly organized with exceptional prioritization and time management abilities
Experience navigating TMS platforms and transportation technology systems
Ability to make sound operational decisions with limited oversight
Strong customer service mindset with a solutions-oriented approach
Proficiency in Microsoft Office and operational reporting tools preferred

Responsibilities

Lead companywide weekend operational execution and prep with a specific focus on customer operations and support
Serve as the primary escalation owner for weekend service failures, shipment disruptions, coverage concerns, and critical customer issues
Drive prioritization and decision-making during time-sensitive operational events while maintaining alignment across departments
Coordinate weekend execution with weekend support reps to ensure shipment visibility, communication consistency, and service continuity
Work with cross-department leaders to assign focus and urgency to specific needs
Actively manage and support live shipment execution, including tracking, escalation response, recovery coordination, and customer communication
Partner with carrier operations teams to prioritize and drive coverage efforts on remaining open loads and resolve service risks proactively
Identify developing operational risks early and implement corrective action plans before customer impact escalates
Support business growth through consistent quote response and ad-hoc customer coverage requests and after-hours reach-outs
Manage high-priority customer situations requiring urgent problem-solving, communication management, and operational recovery
Maintain proactive communication with customers, carriers, and internal stakeholders throughout weekend operations
Support customer-facing teams in maintaining service expectations, operational transparency, and account-specific execution strategies
Assist in carrier selection, load prioritization, and freight routing decisions based on market conditions, service expectations, and operational urgency
Ensure scheduling, appointment management, and shipment activation processes are completed accurately and efficiently
Support the development and refinement of weekend operational SOPs, escalation workflows, and weekend execution standards.
Analyze recurring operational breakdowns and identify opportunities for process improvement, communication enhancement, and execution efficiency
Help drive and communicate weekend preparation focus through established KPI and refinement
Contribute to continuous improvement initiatives focused on reducing service failures and improving weekend operational performance