Weekend On Call Coordinator

ComForCare Home Health Care - South Fairfax

6h • Remote

About The Position

ComForCare Home Care South Fairfax is a locally run home care agency serving individuals and families throughout Fairfax County. Our goal is simple: help people stay safely at home while continuing the routines, comforts, and connections that matter most. We are looking for a weekend on-call coordinator, this person will be responsible for providing weekend support to clients, prospective clients, and caregivers who call, or text The time required for this position varies from 1-5 hours per weekend.

Requirements

• Demonstrates ability to effectively communicate and interact with clients/family, co-workers, and prospective clients
• Detail-oriented with outstanding customer service skills
• Ability to perform multiple tasks under strict deadlines
• High school diploma or equivalent
• 18 years of age or older, with U.S. citizenship and/or equivalent employment status
• Must live in the DMV area since initial in person training on software is required.

Nice To Haves

• Additional home care administration training or certification, preferred

Responsibilities

• Answer Agency phone and respond to client requests in an efficient and professional manner
• Check emails, text messages, and phone messages regularly throughout the day and respond to individuals in a timely manner
• Handle and coordinate caregiver staffing for emergency and open shifts
• Ensure open shifts are covered by the close of each day for the following two days
• Report client/family/employee concerns to the supervisory staff
• Report any incidents that occurred to the supervisor
• Manage intake telephone calls/emails from prospective clients and answer their questions in a timely manner
• Document minimal intake information and notify owner of such inquiries
• Adheres to all Agency policies and procedures
• Displays unwavering ethics in all decision processes concerning our services and interaction with staff, call-offs, intakes, caregivers, RNs, referral sources, family members of clients and all client relationships
• Possesses the ability to be discrete and professional
• Complies with HIPPA and maintains client confidentiality
• Demonstrates and understands the Clients Rights and Responsibilities
• Applies safety concepts in the workplace and in accordance with Agency policy
• Demonstrates a positive and professional manner according to Agency policy

Benefits

• 401(k)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED