Weekend On Call Coordinator
About The Position
ComForCare Home Care South Fairfax is a locally run home care agency serving individuals and families throughout Fairfax County. Our goal is simple: help people stay safely at home while continuing the routines, comforts, and connections that matter most. We are looking for a weekend on-call coordinator, this person will be responsible for providing weekend support to clients, prospective clients, and caregivers who call, or text. The time required for this position varies from 1-5 hours per weekend. We will only consider applicants in the Northern Virginia, Maryland and District of Columbia Area. We require the applicant to come in person for training.
Requirements
- Demonstrates ability to effectively communicate and interact with clients/family, co-workers, and prospective clients
- Detail-oriented with outstanding customer service skills
- Ability to perform multiple tasks under strict deadlines
- High school diploma or equivalent
- 18 years of age or older, with U.S. citizenship and/or equivalent employment status
- The ideal candidate must be available from 6pm Friday evenings until 9:00am Monday mornings
- Must live in the DMV area since initial in person training on software is required.
Nice To Haves
- Additional home care administration training or certification, preferred
Responsibilities
- Answer Agency phone and respond to client requests in an efficient and professional manner
- Check emails, text messages, and phone messages regularly throughout the day and respond to individuals in a timely manner
- Handle and coordinate caregiver staffing for emergency and open shifts
- Ensure open shifts are covered by the close of each day for the following two days
- Report client/family/employee concerns to the supervisory staff
- Report any incidents that occurred to the supervisor
- Manage intake telephone calls/emails from prospective clients and answer their questions in a timely manner
- Document minimal intake information and notify owner of such inquiries
- Adheres to all Agency policies and procedures
- Displays unwavering ethics in all decision processes concerning our services and interaction with staff, call-offs, intakes, caregivers, RNs, referral sources, family members of clients and all client relationships
- Possesses the ability to be discrete and professional
- Complies with HIPPA and maintains client confidentiality
- Demonstrates and understands the Clients Rights and Responsibilities
- Applies safety concepts in the workplace and in accordance with Agency policy
- Demonstrates a positive and professional manner according to Agency policy
Benefits
- 401(k)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
