Weekend Intake Coordinator

Addus HomeCare•Albuquerque, NM

17h•Remote

About The Position

The Home Health Intake Coordinator manages referrals from intake through completion, ensuring required documentation is collected, reviewed, and processed so patients can be admitted on time during the assigned shift. The position serves as a link between referral sources, patients, clinicians, and internal scheduling teams to support a seamless transition into care. The role is intended for someone local to the New Mexico market and follows a schedule of Friday 8 a.m.–6 p.m., Saturday and Sunday 8 a.m.–8 p.m., and Monday 8 a.m.–6 p.m. The coordinator reviews referrals and clinical documentation, obtains missing information, organizes records in appropriate systems, verifies physician orders, welcomes patients and caregivers, assigns appropriate care disciplines, and coordinates completed referrals with scheduling staff. The role also involves explaining benefits, monitoring referral progress, documenting delays and follow-up actions, maintaining accurate records for compliance and auditing, and collaborating with referral sources and internal teams. The coordinator must abide by applicable regulations, policies, procedures, and standards and perform other duties as assigned.

Requirements

High school diploma or equivalent required.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Ability to manage multiple referrals simultaneously in a fast-paced environment.
Proficiency in EMR systems and Microsoft Office applications.
Effective multitasking and time-management skills.
Customer-focused communication skills.
Problem-solving and critical-thinking skills.
Ability to work collaboratively across teams.
Accountability and follow-through.
Valid driver’s license and proof of insurance required.

Nice To Haves

Associate or bachelor’s degree preferred.
Prior experience in home health intake, healthcare coordination, or patient access preferred.
Knowledge of home health regulations, documentation standards, and Medicare guidelines is a plus.

Responsibilities

Manage assigned referrals from receipt through completion and readiness for scheduling.
Review incoming referrals for completeness, accuracy, and eligibility in accordance with home health guidelines.
Obtain required documentation from referral portals and external sources to complete referral packages.
Review clinical documentation for compliance with regulatory and organizational requirements.
Upload and organize clinical records in appropriate systems.
Follow up on missing or incomplete documentation in a timely manner.
Verify that the ordering physician will sign required orders before admission.
Make welcome calls to patients and/or caregivers, explain services, and set expectations.
Assign appropriate disciplines, such as skilled nursing and therapy services, based on clinical needs and physician orders.
Notify scheduling staff when referrals are complete and ready for visit scheduling.
Explain benefits to patients, families, and community contacts.
Monitor referral progress and ensure timely processing to avoid delays in care.
Enter delay notes for referrals not submitted for scheduling within expected timeframes, including explanations and follow-up actions.
Proactively follow up on outstanding items to move referrals toward admission.
Serve as a liaison among referral sources, patients, physicians, and internal teams.
Maintain clear communication about referral status and outstanding requirements.
Collaborate with Intake Analysts, clinicians, and scheduling teams to support continuity and efficiency.
Maintain accurate, detailed records of referral activity, communications, and status updates.
File referral documentation so it is accessible for auditing and compliance purposes.
Abide by regulations, policies, procedures, and standards.
Perform other duties as assigned.