Weekend EMS scheduler

Richmond County Ambulance Service•Staten Island, NY

About The Position

The Director of Scheduling is responsible for building and maintaining an all-inclusive schedule for the company. In this role, you will need to maintain excellent response times to schedule changes and actively problem solve to always acquire an adequate number of trucks (BLS and ALS) on the road. Ensure that all locations are properly staffed with Emergency Personnel (EMTs, EVOs and Paramedics) to maintain on time performance to and from appointments. Foresee challenges with upcoming schedules (daily, weekly, monthly) and communicate with personnel to fill voids in the schedule. Schedule staff appropriately by understanding their availability, while taking into account the needs of the company and creating a mutually beneficial schedule for all parties. Orient new hires by matching them with their FTO (Field Training Officer) based on both of their individual availability and to ensure the trainee receives their training in an acceptable time frame. Controls and manages PTO, Shift Changes, SWAPs, Call Outs, etc for all field staff. Oversees all hours to moderate overtime and be sure employees meet their minimum hour requirement. Manage short staffing challenges by finding personnel who will pick up those hours and negotiate acceptable terms for all involved. Be proficient at utilizing scheduling software and utilize the program to its fullest to create efficient scheduling of personnel to support the company's needs.

Requirements

Demonstrates a respectful/professional can-do attitude toward clients and coworkers.
Encourages teamwork, open communication, and exceptional customer service.
Demonstrates ethics and integrity by being truthful and transparent to all field employees.
People-oriented -- enjoys interacting with people and working on group projects.
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.
Detail-oriented -- would rather focus on the details of work than the bigger picture.
Proficient at utilizing scheduling software.

Responsibilities

Build and maintain an all-inclusive schedule for the company.
Maintain excellent response times to schedule changes.
Actively problem solve to acquire an adequate number of trucks (BLS and ALS) on the road.
Ensure all locations are properly staffed with Emergency Personnel (EMTs, EVOs and Paramedics) to maintain on-time performance.
Foresee challenges with upcoming schedules and communicate with personnel to fill voids.
Schedule staff appropriately by understanding their availability and company needs.
Orient new hires by matching them with their FTO based on availability.
Control and manage PTO, Shift Changes, SWAPs, Call Outs, etc for all field staff.
Oversee all hours to moderate overtime and ensure employees meet their minimum hour requirement.
Manage short staffing challenges by finding personnel and negotiating terms.
Utilize scheduling software to its fullest to create efficient scheduling.