Wedding Rooms Manager - Casa Marina Key West, A Curio Collection by Hilton

Hilton • Key West, FL

2d • Onsite

About The Position

This role oversees Wedding Room Blocks at Casa Marina Key West and The Reach Key West, both part of the Curio Collection by Hilton. The position is responsible for maximizing guest room revenue associated with wedding events and social celebrations while delivering exceptional guest experiences. The manager serves as the primary liaison for wedding room blocks, VIP accommodations, guest arrivals, and room-related services to ensure seamless execution from booking through departure. The goal is to spread the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Requirements

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Manage wedding room blocks from contract execution through event completion.
• Negotiate rates, prepare contracts, and maintain room blocks in Delphi.fdc, OnQ, and R&I systems.
• Serve as the primary contact for wedding accommodations, working closely with couples, planners, and guests.
• Coordinate rooming lists, reservation activity, inventory management, and pickup reporting.
• Partner with Revenue Management to optimize room block performance and maximize occupancy.
• Monitor booking pace, cutoff dates, and communicate updates to clients.
• Arrange VIP accommodations, upgrades, amenities, and special guest requests.
• Collaborate with Front Office and Housekeeping teams to ensure exceptional guest experiences.
• Prepare and distribute group resumes outlining event details and operational requirements.
• Resolve guest concerns related to reservations, accommodations, billing, and room assignments.
• Identify opportunities to increase room revenue through upgrades and enhanced guest experiences.
• Maintain accurate contracts, rooming lists, reports, and client communications.
• Participate in client meetings, planning sessions, and site tours as needed.
• Analyze room block performance, prepare recap reports, and support operational initiatives.
• Ensure compliance with Hilton brand standards while delivering outstanding service and professionalism.

Benefits

• 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support through dedicated caregiving concierge services
• Crisis concierge for practical support and emotional care during times of loss
• Mental health resources through our Employee Assistance Program (EAP), including free counseling and support
• Generous paid time off (PTO)
• Health & welfare benefits, including health plans, dental cleanings, and vision coverage
• Retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed