Website Manager

Bachman's Inc.•Minneapolis, MN

2d•Onsite

About The Position

Bachman’s is looking for a Website Manager to lead the strategy, development, and performance of our websites and eCommerce platforms. This role will help create a seamless customer experience while partnering with teams across the organization to support business growth through innovative digital solutions. The Website Manager will oversee website technology, troubleshooting, enhancements, and daily operations while leading cross-functional projects from concept to launch. This includes advancing the vision for a unified One Bachmans.com experience and developing new digital tools and applications, combining hands-on technical knowledge with strong project leadership to drive results and keep key initiatives moving forward.

Requirements

College degree in Information Systems/Tech
Minimum of 5 years of experience managing websites with exposure to B2C and B2B eCommerce strategies
Optimizing the shopping journey to maximize the customer experience and sales conversion
Knowledge of website and eCommerce best practices
Experience using data to inform decision making
Provide ongoing support, maintenance, troubleshooting, and issue resolution for the website
Lead website and eCommerce projects, upgrades, and ongoing improvements while coordinating cross-functional stakeholders
Passionate about the customer with a strong interest in understanding and driving user behavior
Prior experience supporting, building and launching enterprise-level websites and digital commerce platforms
Manage user access and permissions across web-based systems
A working knowledge of website security, HTML, FTP clients, API integrations and CSS
Coordinate with developers, vendors, and contractors to resolve issues and implement enhancements
Strong teamwork capability and ability to influence others in the organization who are not direct reports
Familiarity with hosting, CRM, and ERP platforms such as Sitecore, Shopify, HubSpot, NetSuite, and Order Cloud
Excellent verbal and written communication skills
Ability to understand new technologies and adapt and learn rapidly
Ability to work independently and manage multiple priorities.

Responsibilities

Manage and maintain the content, design, and functionality of Bachmans.com and the company intranet.
Coordinate website and intranet updates, including seasonal launches and promotional content.
Ensure online content is accurate, current, and aligned with business goals.
Troubleshoot and resolve website, intranet, and e-commerce platform issues.
Work with IT and business teams to identify and address functionality or programming concerns.
Monitor website performance and support a seamless user experience across digital platforms.
Assist with the ongoing improvement and optimization of website and intranet systems.
Work with vendors to develop improvements to site functionality and add enhancements.
Sitecore and Horizontal management: daily troubleshooting and updating user permissions to reduce vendor expense.
Other duties as assigned.