WebRTC Video Engineer

Zoom • San Jose, CA

2d • Hybrid

About The Position

As a WebRTC Video Engineer on Zoom's real-time web media team, you will develop code to improve video quality across the full media pipeline, from device capture and encoding through network transmission, decoding, and rendering. You will diagnose and resolve complex quality issues across browsers, operating systems, and hardware environments, and collaborate with global engineering teams on product development and release cycles.

The Audio Video team owns Zoom's real-time communication media pipeline and delivers audio and video experiences across Zoom Workplace's native client, web-based client, and Video SDK. This role is hybrid and requires on-site presence three days per week at Zoom's San Jose, California office; remote arrangements are not available.

The listed salary range is $127,700–$255,400. Starting pay depends on qualifications and experience, and compensation may vary by location. Zoom's total direct compensation philosophy considers base salary, bonus, and equity value.

Requirements

• Bachelor's degree or higher in Computer Science, Electrical Engineering, or a related STEM field, or equivalent experience.
• At least 5 years of hands-on software engineering experience in real-time media or web communication systems.
• Production-proven WebRTC development experience, including real-world debugging, protocol-level issue resolution, and cross-browser compatibility work.
• Proficiency in JavaScript and/or TypeScript for front-end media development.
• Strong debugging skills, including packet-level analysis and use of media and protocol tooling.
• Working knowledge of ICE, STUN/TURN, DTLS/SRTP, RTP/RTCP, and SDP protocols.
• Practical experience with SDP parsing and negotiation, and RFC compliance across browser environments.
• Familiarity with video codec internals, particularly H.264, including SPS/PPS, key frames, and hardware decoder compatibility.
• Awareness of VP8/VP9 and AV1.
• Experience with simulcast, packet switch flows, or adaptive bitrate mechanisms in a media SDK or media server context.
• Demonstrated ability to investigate and resolve production issues, including hotfixes, memory leaks, and browser-specific regressions.

Nice To Haves

• Experience supporting enterprise SDK customers technically.

Responsibilities

• Implement and maintain robust WebRTC media flows across web browsers, native clients, and media servers, including interoperability among these environments.
• Develop and improve modules for SDP negotiation, peer connection management, ICE/STUN/TURN, simulcast, packet switch architecture, adaptive bitrate, and congestion control.
• Investigate and resolve audio/video quality issues, including codec compatibility, hardware decoder edge cases, and browser-specific regressions.
• Optimize end-to-end audio/video workflows across capture, encoding, transport, decoding, and rendering for conferencing use cases.
• Monitor QoS performance, implement failover metrics, and analyze quality regressions using data-driven methods.
• Maintain production stability through hotfix deployment, memory leak resolution, and proactive issue identification across production clusters.
• Provide US-facing technical support for enterprise SDK customers, including requirements discussions, ticket investigation, troubleshooting, and integration guidance.
• Build and maintain team knowledge bases, internal documentation, and WebRTC best practices.
• Contribute to open-source communities such as Chromium and WebRTC upstream where applicable.

Benefits

• Zoom offers benefits and options intended to support employees' physical, mental, emotional, and financial health, work-life balance, and community involvement. Specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior