Web Specialist

Cuyahoga County Board of Health • Parma, OH

3d • Hybrid

About The Position

The Web Specialist will administer and maintain the daily operation of agency websites and social media platforms, create new web pages, ensure system availability, monitor site traffic and performance, and troubleshoot issues. This role involves reviewing statistics, monitoring analytics, ensuring website integration with agency systems, and serving as a liaison with external hosting partners. The specialist will also assist with file servers, analyze website health, ensure adaptive design, stay current with web design trends, and provide support to Communications and IT teams. Additionally, the role involves partnering with Communications staff for content, managing ad server software, developing database reports, gathering documents for public records requests, participating in public health emergency activities, and collaborating on special projects.

Requirements

• Associate's degree or certificate in computer science, technology, or related field.
• Minimum of three years of related experience, OR one year of experience (with Bachelor’s degree), OR no experience necessary (with a Master’s degree).
• Working knowledge of web administration best practices.
• Understanding of international web standards and protocols.
• Ability to efficiently multi-task on a daily basis.
• Proficiency with use of PC hardware & basic software (i.e. Microsoft office), email, and office equipment (i.e., copier, fax, scanner, telephone, etc.).
• Strong proficiency with Microsoft Word & Excel.
• Strong customer service, verbal & written communication skills, project management, and presentation skills.
• Good interpersonal relationship skills including cultural sensitivity & competence.
• Proficiency with use of databases, data querying, and reporting.

Responsibilities

• Administers and maintains daily operation of agency websites and social media platforms based on staff and programmatic needs.
• Creates new web pages based on existing templates as needed.
• Ensures system availability for internet traffic.
• Monitors site traffic & performance and recommends changes in the websites’ technical architecture to ensure that the website remains responsive, stable, and secure.
• Troubleshoots agency websites and leads the resolution of internal and external issues that impact website & social media platform performance.
• Reviews statistics, monitors analytics, and provides summary of the information to the agency communication officer and management team.
• Ensures that the websites are properly integrated with agency computer systems and back-end processes.
• Serves as the liaison between external hosting partners and the agency.
• Addresses issues with external website hosting companies or email service providers.
• Assists with the evaluation, development, and maintenance of file servers and related systems.
• Analyzes the websites' health and creates statistics and analytics as evidence of website health and performance.
• Ensures that agency websites maintain adaptive design (e.g. mobile friendly and works on multiple platforms).
• Remains current with web design software/hardware and design techniques that can improve the agency's websites.
• Provides assistance to other members of the Communications and IT teams as needed.
• Partners with Communications staff to edit and post website and social media content.
• Maintains inventory of agency promotions and manages the ad server software.
• Develops and extracts reports from databases (i.e., Enterprise, etc.) for delivery to internal and external customers.
• Gathers and organizes documents to satisfy public records requests or other reporting obligations.
• Participates in public health emergency activities as needed.
• Collaborates with internal and external partners on special projects as assigned.
• Performs other duties as assigned.

Benefits

• Medical (full time employees responsible for 10% of premium)
• Dental (full time employees responsible for 10% of premium)
• Vision
• Public Employee Retirement System (PERS)
• Deferred Compensation
• FSA Health and Dependent Care
• Tuition Reimbursement
• Holidays (14 paid per year)
• Vacation Time (13 paid days per year for new service PERS members)
• Sick Time (15 paid days per year)
• Personal Days (up to 3 paid per year)
• Agency paid Life Insurance
• Additional Voluntary Life Insurance
• Voluntary Identity Theft Protection
• Voluntary Critical Illness
• Voluntary Accident Insurance
• Employee Assistance Program
• Free Parking
• Remote work from home available up to two days per week with approval after the completion of a minimum of 60 days of employment.
• Alternate work schedule or changes in work schedule available after initial training period with approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree